უმცროსი პირველი ხაზის მხარდაჭერის სპეციალისტი

SOFTSWISS is pleased to announce a vacancy for the position of First Line Support Specialist - Junior

Overview: SOFTSWISS continues to expand the team and is looking for a Junior First Line Support Specialist.

We need a true, experienced, and accomplished professional who shares our culture and values.

Purpose of the role: Your primary responsibility will be to address and resolve issues related to the website, collaborating closely with various departments across the company. You will be an integral part of a large, dynamic team, contributing to the smooth operation and continuous improvement of our digital environment.

Key responsibilities: - Respond to inquiries and requests professionally and efficiently - Provide comprehensive guidance and support to ensure smooth and uninterrupted service performance - Use internal tools and workflows effectively (training provided) - Escalate complex or unresolved cases to the appropriate team with detailed documentation - Maintain high quality and accuracy in all communications and task handling - Handle a high volume of tasks efficiently while maintaining professionalism - Work from our office in Tbilisi – mandatory - Follow a shift schedule 2/2 (12-hour shifts with day/night alternation)

Required Experience: - English proficiency (B2 level or higher) - Strong soft skills – patience, empathy, and problem-solving ability - Excellent typing speed and ability to work efficiently with multiple software tools - A team player with a strong sense of accountability - Ability to ensure smooth processes and maintain high operational quality

Nice to have: - Prior experience in customer support

Our Benefits: - Private health insurance - Sports benefits - Comprehensive Mental Health Program - Free English lessons (online) - Local language courses - Paid time off - Maternity leave support - Referral program rewards - Upskilling, internal workshops, and participation in professional conferences and corporate events

Interested candidates, please click the "Apply (On another website)" button.’