Service Group Leader

About the Company Midea Group is one of the world's largest technology corporations, creating modern, energy-efficient, and environmentally responsible solutions for residential, commercial, and industrial buildings. Midea Caucasus – Batumi office in Western Georgia represents the official representation of HVAC - VRF, chillers, ventilation systems, elevators, and other engineering areas. Our activities include product supply, technical support for projects, authorized warranty and non-warranty services, as well as services corresponding to international standards.

Today, our team is expanding, and we are looking for a Service Group Leader who will ensure the effective management of the technical department, team development, and the provision of high-quality services to customers.

Job Purpose The Service Group Leader will be responsible for the daily operational management of the department, coordination of the technical team, quality control of services, and continuous improvement of service processes.

Position: Service Group Leader

Key Responsibilities: - Organize and manage the daily activities of the service department; - Coordinate the technical group (engineers and technicians), plan and distribute tasks; - Effectively manage warranty and non-warranty service processes; - Control service quality and adherence to standards; - Timely and effective management of customer requests and complaints; - Monitor the deadlines and quality of service work; - Coordinate the effective management of spare parts and resources; - Analyze departmental activities, report, and work on improving processes; - Effective collaboration with other departments (sales, logistics, procurement).

Qualification Requirements: - Higher education (engineering background is considered an advantage); - Experience working in heating-cooling, ventilation, or construction/engineering fields; - At least 2-3 years of experience in a leadership position; - Knowledge of technical documentation and service processes; - Good knowledge of MS Office programs; - Experience working with CRM systems is considered an advantage; - Practical knowledge of technical documentation and service processes. - Knowledge of foreign languages at the technical documentation level is desirable; - B category driver's license (required).

Personal Skills: - Strong leadership and team management skills; - High sense of responsibility and result-oriented approach; - Analytical thinking and ability to make quick decisions; - High ability to plan and organize processes; - Experience in effective communication with customers and conflict management; - Ability to manage time and resources effectively; - Desire for continuous improvement of service processes.

We Offer: - Competitive and experience-based compensation; - Opportunities for professional and career development within an international brand; - Stable and long-term cooperation with a growing company; - Work with a professional team and modern work environment; - Internationally organized work processes; - Health insurance; - Corporate number; - Full provision of necessary work resources; - Participation in the implementation of significant commercial and industrial projects.

Work Schedule: Monday – Friday: 10:00 – 18:00 Saturday: 10:00 – 14:00

Remuneration: 3,000 – 4,000 GEL (depending on qualifications and experience) Probation period: 1-6 months

If interested, please send your resume (CV) to: a.delianidi@emplus.ge or contact us at: +995 591 95 61 15.

In the subject line of the email, be sure to indicate: "Service Group Leader - Batumi".