Service Expert - Disputed Transactions Direction

TBC Bank announces a vacancy: Service Expert - Disputed Transactions Direction

Validity period: 02/09/2026 Type of employment: Temporary contract Work schedule: Full-time

Company description We are TBC, a leading financial institution in the region, where a bold and goal-oriented team works to simplify people's lives. We set new service standards using data analysis, artificial intelligence, and digital products. We support your development, goal achievement, and creation of your success story - as long as you believe.

Job description In TBC's Card Business and Loyalty Development League, Card Risk Team, we are looking for a Service Expert in disputed transactions management. In TBC, managing risks associated with card operations is a significant part of the card business. The Card Risk Team takes care of ensuring that banking services are safe, flexible, and reliable for customers every day. You will be a member of this team and be responsible for processing disputed card transactions, as well as be involved in improving team processes.

If you want to work in a dynamic environment where daily activities involve analyzing real cases, making quick decisions, coordinating with various parties, and constantly developing processes, this position is for you.

What will you do? - Process and analyze disputed card transactions, related information/documentation, and determine the appropriate response; - Collaborate with relevant internal and external parties to effectively manage disputed transactions; - Prepare reports for relevant parties; - Be involved in improving disputed transactions processes, controls, and operational mechanisms; - Ensure the team achieves its goals;

Who are we looking for: - If you are energetic, motivated, and responsible; - You have good analytical and problem-solving skills; - You can work with a focus on details and make timely decisions; - You are not afraid of challenges and new things; - You love teamwork, but you can also effectively manage your activities independently; - You are focused on results, quality, and accuracy; - You have good verbal and written communication skills in Georgian and English; - You have experience working with data and analytical tools.

Qualifications - Knowledge of banking products; - Experience working in disputed transactions or payments (priority will be given); - Experience working with international payment systems (priority will be given) - Basic knowledge of English; - Experience in coordinating and effectively communicating with various parties.;

Additional information TBC processes a candidate's personal data to determine their suitability for a vacancy in accordance with the requirements of the Georgian Law on Personal Data Protection. Information about the candidate may also be processed to determine their suitability for future vacancies. The candidate's information is stored for no more than 3 years. If you do not want your data to be processed further and you want to change or delete your data, please contact us using the link: Privacy - TBC Bank

TBC also shares your information with companies within the TBC Bank Group PLC. Subsidiary companies also ensure the processing of personal data in accordance with the legislation. If you do not want to share your data with companies within the TBC Group, please contact us using the same link: Privacy - TBC Bank

We will only contact those who pass the first stage of selection and are granted candidate status.

To submit your application, please follow the link: https://smrtr.io/BtQBR