Customer Support Manager

We’re looking for a Customer Support Manager who combines strong people leadership, analytical thinking, and a hands-on approach to Customer Support operations. You’re someone who enjoys developing people, improving team performance, and creating an environment built on trust, accountability, and open communication. You also enjoy working with data—understanding why something is happening, identifying patterns, and using insights to make thoughtful, evidence-based decisions. Whether you’re coaching team members, managing performance, improving workflows, or resolving operational challenges, you stay organized, take initiative, and follow through on agreed actions. If you’re an experienced people manager who is analytical, proactive, comfortable navigating a fast-paced operational environment, and motivated to help both people and processes improve, this role could be a great fit for you. Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process. This is a great opportunity to lead and develop a team of Customer Support Specialists while helping improve service quality, operational efficiency, and the overall customer experience. Beyond managing daily operations, you’ll work with Customer Support metrics and operational data, identify trends and root causes, improve workflows and tools, and collaborate with local and global teams to deliver sustainable improvements. Monthly gross salary: 3,455 GEL + biannual performance-based bonuses Probation period: 6 months Hybrid work opportunity: Option to work remotely 1 day per week26:T7f7,We a