IT Support

Hotel Castello Mare is announcing a vacancy for an IT Support position.

Salary 1200-1500 GEL Kobuleti, Tskhisdziri Castello Mare

Main Responsibilities - Providing daily IT technical support to hotel employees; - Installation, configuration, and troubleshooting of computers, laptops, printers, scanners, and other office equipment; - Support for Windows operating systems, Microsoft Office / Microsoft 365 and other working programs; - Managing user accounts, passwords, access rights, and workstations; - Primary technical support for the hotel's PMS system (Opera / Fidelio or similar); - Support for POS systems, restaurant and bar workstations, printers, and related devices; - Monitoring the hotel's internal LAN/Wi-Fi network performance and primary diagnostics; - Monitoring the status of Access Points, Switches, Routers, and other network devices; - Troubleshooting guest Wi-Fi and employee network connectivity issues; - Support for IP telephony and the hotel's internal telephone system; - Technical support for Smart/Hospitality TV and IPTV systems in hotel rooms; - Support for network and local printers, including Front Office, Back Office, and F&B printers; - Operational assistance with IT issues for Front Office, Housekeeping, F&B, Finance, Sales, and other departments; - Ensuring the proper functioning of audio/video, projector, screen, internet, and other technical devices during hotel meetings and events; - Registration, prioritization, and timely resolution of IT incidents; - Escalation of complex technical problems to relevant suppliers or high-level IT specialists; - Daily monitoring of server, network device, and critical IT system status; - Checking system backup and monitoring status according to relevant procedures; - Control over antivirus protection and basic IT security requirements; - Preparation of computers, email, user accounts, and necessary programs for new employees; - Participation in canceling access rights for departing employees; - Inventory and accounting of IT devices, computers, monitors, phones, printers, network devices, and other equipment; - Control over stock of spare devices, cables, accessories, and IT materials; - Updating technical documentation, device lists, and performed work; - Compliance with hotel IT standards and information security policy; - Participation in improving IT systems and implementing new technologies as needed; - Quick response in case of critical IT disruptions and assistance in restoring hotel operations; - Working in shifts or on-call mode as required.

If interested, please send your CV/resume to the following email address: hr@castellomare.com or contact us at: +995599205403