Help Desk Specialist
Translated automatically from the original posting.
“Basisbank” is announcing a vacancy for the position of “Help Desk Specialist” in Tbilisi.
Responsibilities: - Receiving technical requests in the office via phone, email, or ticketing system; - Initial diagnostics and quick resolution of software and hardware problems; - Troubleshooting and resolving basic issues with operating systems (Windows); - Supporting office programs (Microsoft Office/365, Google, etc.); - Identifying and performing primary troubleshooting of network connection problems (Wi-Fi / VPN); - Registering, monitoring, and timely closing of technical incidents and service requests in the ticketing system; - Configuring and supporting computer and peripheral devices (printer, scanner, monitor, etc.); - Creating accounts, assigning access, and adding new users to the system; - Basic supervision of IT infrastructure and quickly escalating problems to the relevant team; - Ensuring security policies are followed and consulting users on best security practices.
Requirements: - Higher education in the field of information technology (may be a student in the final years); - Knowledge of computer hardware principles; - Knowledge of local network principles will be considered an advantage; - Basic knowledge of Microsoft SQL will be considered an advantage.
Skills: - Effective communication skills; - Sense of responsibility; - Teamwork skills; - Attention to detail; - Analytical thinking.
If you are interested, please send your CV to hr@basisbank.ge by August 31, 2026, with the subject line containing the desired vacancy title. Only candidates who move to the next stage will be contacted. Good luck!