Credit Officer

"HashBank" is a modern bank for a modern life, we create modern, customer-oriented, and revolutionary products and change the perception of the banking industry.

We are looking for experienced, motivated, and high-work-ethic individuals with a strong sense of corporate culture who are ready for new challenges.

What we offer:

** Health insurance - fully funded from the first day of work; ** Birthday Day Off - an additional paid day off on your birthday; ** Day Off - 3 additional paid days off per year for personal time; ** Special discounts at fitness clubs, hotels, and various dining facilities; ** Financial support for significant life events - marriage and childbirth; ** Opportunities for professional development; ** Funding for qualification trainings.

Job conditions:

** Position: Credit Officer. ** Work schedule: Full-time onsite, 10:00-19:00. ** Office address: Batumi, Shota Rustaveli Avenue 25 / Luka Asatiani 1.

Key responsibilities:

** To serve bank customers in the branch, onsite, at the representative office, and through remote communication channels (incoming and outgoing phone calls, email, chat) in accordance with the procedures and standards existing in the bank.

** To identify physical and legal clients, specifically to verify the authenticity of documents, compare the person and document, create a copy of the document, and verify the accuracy of the copy with the original. To store a copy of the document in accordance with the existing rules.

** To identify customer issues, provide effective solutions using available resources, and monitor the process afterwards.

** To register incidents in the system regarding service-related issues, including technical malfunctions related to mobile bank/internet bank, and provide feedback to clients in accordance with standards.

** To provide detailed and accurate information to customers about banking products and services (e.g., accounts, cards, loans, deposits, etc.), and inform them about existing changes, if necessary.

** To clarify information with authorized persons regarding non-standard issues from the customer's side and return answers to clients in a timely manner in accordance with existing standards.

** To analyze customer needs in-depth and offer optimal banking products, taking into account their priorities.

** To actively offer bank products and services and promote sales growth based on customer needs.

** To inform customers in a timely and comprehensive manner about bank news, new products, promotions, and changes to existing services.

** To ensure effective cooperation and coordination with internal departments for smooth execution of client operations.

** To participate in the process of improving service and constantly care about creating a pleasant customer experience.

** To perform other related tasks.

Education/Experience:

** Higher education is desirable.

** At least 1-2 years of work experience in customer service.

** Experience in the banking or financial sector is desirable.

** Experience in face-to-face customer service.

Competencies/Skills:

** Attention to detail and high responsibility.

** Quick thinking and ability to make independent decisions.

** Customer orientation and empathy.

** Effective time management and ability to work in a multifunctional environment.

** Presentability and professional behavior etiquette in personal meetings.

** Ability to work on several issues simultaneously.

** Effective communication skills in face-to-face service and through remote channels.

** High-level knowledge of banking products.

** Languages:

** Perfect knowledge of the Georgian language.

** Knowledge of English at B2 level.

** Knowledge of Russian will be considered an advantage.

If you are interested, please send your CV/resume to: hiring@hashbank.ge. Please indicate in the subject: Credit Officer.

The deadline for receiving applications is September 27, 2026.

Additional Information:

We inform you that Hash Bank JSC processes the candidate's personal data to determine the candidate's compliance with the vacancy, in accordance with the requirements of the Georgian Law on Personal Data Protection. The candidate's information may also be processed to determine the candidate's suitability for future vacancies. The candidate's information is stored for no more than 3 years.

The processing of special category data submitted by the candidate to Hash Bank JSC will be carried out based on the nature of employment obligations and relationships, including to make a final decision on employment.

If you do not want further data processing, or if you want to change or delete your data, please contact us at: career@hashbank.ge

Hash Bank JSC conducts the candidate selection process in compliance with the law on elimination of all forms of discrimination, labor legislation requirements, and the principles of equal treatment of persons, and excludes discrimination against persons on any grounds.

If you suspect discriminatory treatment towards you, please contact us.