Technical Support Specialist

Public Service Institution "Information Technology Agency" announces a competition for the position of Technical Support Specialist.

**About the organization

** Implementing and managing modern information technologies and systems in the healthcare system;

** Creating an integrated server and network infrastructure, ensuring its safe and effective operation and development;

** Ensuring the sustainable functioning of computer equipment and peripheral devices, telecommunications infrastructure;

** Ensuring the information security of information systems and information technology infrastructure;

** Development, implementation, support and development of integrated digital systems for the management of relevant public services.

** The agency develops and supports about 100 digital systems and modules that facilitate the continuity of services in the health and social protection, and employment sectors. As a constantly growth-oriented and meritocratic institution, we are pleased to welcome professionals who are focused on development.

**Main responsibilities:

** Ensuring the proper functioning of computer equipment and peripheral devices owned by the service;

** Ensuring the proper functioning of operating systems and other software;

** Responding to incidents recorded by users in the service desk remotely or, if necessary, by going onsite;

** Timely resolution of incidents assigned to him or referral to the relevant competent service;

** Installation of necessary software on the user's computer;

** Managing the process of repairing or replacing computer equipment if it is damaged.

**Professional knowledge, education, experience:

** Higher or professional education in the field of information technology;

** At least 1 year of experience working in a similar position;

** Knowledge of Windows operating system at the level of administration;

** Knowledge of installation, configuration and support of MS Office software;

** Ability to technically / programmatically adjust various peripheral devices;

** Knowledge of basic principles of Android mobile operating system;

** Knowledge of basic network technologies and office programs at the user level;

** Experience working with Active Directory and ManageEngine products will be considered an advantage.

**Salary: according to qualification and experience

**Additional offer: professional development.

**Application deadline: 30.09.2026

**Interested persons, please send your CV to the following e-mail address: and indicate the name of the vacancy in the subject field.

**Interested persons, please send your CV in Georgian to the following e-mail address: and indicate the name of the vacancy in the subject field.

Public Service Institution - Information Technology Agency wishes you success!

In accordance with the "Law on Personal Data Protection" of Georgia, your resume may contain personal data, including special category data. Submission of CV for this vacancy by the candidate implies his/her transfer of personal data to the potential employer and his/her consent to the processing of such data. Accordingly, in case of sending a resume, Public Service Institution Information Technology Agency reserves the right to process the applicant's personal data for the purpose of making a decision on the establishment of an employment relationship.