Corporate Customer Technical Support Specialist
Translated automatically from the original posting.
LLC "Gonet" is looking for a Corporate Customer Technical Support Specialist to be involved in monitoring, technical support, and incident management of network services provided to business clients. The candidate will work with modern optical and IP/MPLS infrastructure, participate in problem diagnostics, technical consulting of customers, and ensuring continuous network operation. This position is designed for motivated candidates who want to develop professionally.
Responsibilities:
- Provide technical support to corporate customers.
- Diagnose and eliminate problems related to network services.
- Analyze incidents reported by customers and escalate to relevant technical teams if necessary.
- Basic configuration and diagnostics of Cisco, Juniper, and other network devices.
- Support for VPN, BGP, OSPF, VLAN, MPLS, QoS, and other network technologies.
- Monitoring and control of optical network and corporate services performance.
- Timely response to alarms recorded in monitoring systems.
- Documentation of performed work and preparation of technical reports.
- Communication with customers by phone, email, and CRM system.
- Effective coordination and collaboration with other technical teams to eliminate incidents in a timely manner.
Requirements:
- Higher education or current studies in Information Technology, Computer Science, Telecommunications, or related fields.
- Knowledge of TCP/IP protocols.
- Knowledge of Routing & Switching basics.
- Basic or intermediate knowledge of VLAN, STP, OSPF, BGP.
- Knowledge of IP address planning and Subnetting.
- Basic administration knowledge of Linux or Windows Server will be considered an advantage.
- Experience working with Cisco, Juniper, MikroTik, or other network devices will be considered an advantage.
- English language skills at the level of reading technical documentation and written communication.
- CCNA, JNCIA, or relevant knowledge/certification will be considered an advantage.
Personal skills:
- High sense of responsibility.
- Analytical thinking and ability to effectively solve problems.
- Teamwork and effective communication skills.
- Ability to manage time correctly and prioritize tasks.
- Ability to work in a stressful environment and make quick decisions.
- Willingness to quickly learn new technologies and motivation for professional development.
Terms:
- Work schedule - full-time.
- Remuneration - by agreement, according to the candidate's experience and qualifications.
- Opportunity for professional development and preparation for international certifications (CCNA, JNCIA, etc.).
- Opportunity to work with modern telecommunications and network infrastructure.
- Friendly, professional, and development-oriented work environment.
Languages: Georgian, English, Russian
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