Head of Transport Service Group

TBC Pay announces a vacancy for the position of Head of Transport Service Group.

Work location: Tbilisi

For over 15 years, TBC Pay has been one of the largest payment service providers in Georgia. The company is fully focused on customers and aims to simplify and improve the payment process as much as possible. With TBC Pay, instant payments are available everywhere and for everyone, 24 hours a day. TBC Pay has over 4,000 self-service terminals across the country and a website www.tbcpay.ge, offering a wide range of services, with over 1,000 active services. The company's goal is to maintain its position as a leader in fast payments and further develop a team of professionals.

Job Responsibilities - Manage the company's fleet of vehicles (cash-in-transit, trucks, and passenger cars) efficiently; - Control the technical condition of the fleet and organize maintenance processes; - Coordinate the processes of equipping, moving, and installing special devices in vehicles. - Instruct drivers on technical and procedural issues.

Technical Service Management - Ensure timely completion of scheduled maintenance; - Manage unscheduled repairs and control their record-keeping; - Monitor vehicle performance and readiness indicators; - Organize the transportation of vehicles to regions and service centers.

Fuel and Cost Management - Analyze and monitor fuel consumption; - Control and optimize fleet-related costs; - Develop a cost analysis and reporting system; - Develop and implement initiatives to increase cost efficiency.

Contractor Management - Manage relationships with service centers, suppliers of spare parts and services, insurance companies, and other contractors; - Manage the process of vehicle warranty service and ensure timely processing of relevant cases; - Coordinate the process of managing insurance cases, interacting with insurance companies, and controlling the process of loss compensation; - Analyze costs and efficiency related to warranty and insurance services; - Control service quality and SLA performance;

Permit Management - Organize and control the process of obtaining necessary permits, passes, and other regulatory documents for special-purpose vehicles; - Coordinate interactions with relevant government agencies and partner organizations; - Monitor compliance with permit-related requirements.

Process and Quality Management - Constant improvement of car fleet management processes; - Monitoring and analysis of KPIs; - Control of data accuracy and recording processes in internal systems; - Initiation of process automation and digital tool implementation; - Identification of risks and planning of preventive measures.

Reporting and Analytics - Preparation of periodic reports for management; - Supporting decision-making based on data analysis; - Analysis of costs, damages, fuel consumption, and car fleet efficiency indicators.

Management and Development of the Subordinate Team - Planning, coordination, and supervision of the activities of the transport service employees; - Effective redistribution of functions and responsibilities among team members; - Determination of goals and performance indicators (KPIs) for employees, performance evaluation, and provision of feedback; - Ensuring the improvement of team efficiency, productivity, and service quality;

Qualification Requirements: - Higher education (preferably in engineering, business administration, logistics, or related fields); - At least 3-5 years of experience in managing a car fleet, auto-technical work, logistics, or technical operations; - Knowledge of car fleet principles; - Knowledge of technical service and service processes; - Cost analysis and KPI management; - Knowledge of office programs (MS OFFICE);

Personal Qualities and Skills/Competencies: - Analytical thinking; - Ability to improve and optimize processes; - Problem-solving skills; - Experience in negotiations and interactions with contractors; - Result-oriented; - Leadership and team management skills.

Only selected candidates will be contacted after reviewing their resumes.

If interested, please send your resume/CV to and be sure to indicate the job title “Head of Transport Service Group” in the subject line.

We inform you that data processing is carried out by LLC "TBC Pay" (TIN, registration address: Tbilisi, Marjanishvili 7), which operates in accordance with the Georgian legislation on personal data protection and international data protection standards. The purpose of data processing is to determine the candidate's compliance with the requirements of the vacancy (including future vacancies) in order to make a decision on employment. Information about the candidate is stored for no more than 1 year, and the specified data is stored within the framework of the relevant license owned by LLC "TBC Pay" in the "Microsoft 365" cloud system. The candidate is entitled to receive information about the processed data related to him, to request their correction, update, addition, blocking, deletion, and destruction, for which please contact us at the following address:.