Customer Service Specialist

M Plus Group is announcing a vacancy for a Customer Service Specialist position.

M Plus Group is a leading European BPTO company with its headquarters in Zagreb. With over 12,000 employees in 14 countries, the company serves multinational corporations in various key industries worldwide, focusing on customer care, technology, and consulting.

For more information, please visit our website at https://mplusgroup.eu/

We are continuing to dynamically grow and develop our business operations, and if you see yourself in such an environment, join our team as a Customer Service Specialist.

The hired person will be appointed to Glovoapp Georgia LLC. Please review the information about Glovo's culture and values and make sure you demonstrate them: https://about.glovoapp.com/culture-and-values/

As a Customer Service Specialist, you will be the first point of contact for all inquiries about our brands, specific services, and products.

You will be the one who creates the customer experience and wants to help customers with all issues.

Main responsibilities:

** You will assist customers via chat, phone calls, and email in a friendly, professional, and effective manner.

** You will resolve customer issues according to established standards and ensure the necessary steps are taken to resolve them.

** You will record and transfer customer inquiries and problems to the relevant system, accurately storing customer requests, actions taken, and solutions.

** You will develop and maintain in-depth knowledge of the company's products and services to effectively assist customers.

** You will ensure a positive customer experience by resolving issues and communicating professionally.

** You will share customer feedback with the team to improve the product, service, and customer experience.

** You will attend team meetings and trainings, be prepared and punctual, actively participate in the process, participate in discussions, and complete tasks.

** You will work from home (with good performance), where you have a fast internet connection and all necessary tools to establish effective communication, and maintain concentration and productivity.

** You will adhere to all company guidelines, procedures, and best practices to ensure all interactions are uniform and professional.

** You will carefully protect customer data and immediately inform the security team if you detect any threats or violations.

** Proficiency in Georgian at a native level is required, while knowledge of English at B1 level is also required. Knowledge of Russian will be considered an advantage.

** You will be ready to work night shifts to provide our customers with 24/7 support.

We offer:

** A dynamic work environment: Join an international company in a rapid growth process.

** Competitive salary

** Professional and personal development: Access to various opportunities for growth and advancement.

** Remote work model with good performance (in case of low performance, work from the office will be required until results improve)

** Paid training (upon successful completion of the training): You will undergo comprehensive training and prepare for your position.

Who are you and what do we expect:

Empathetic and customer-oriented: You are interested in customer service and enjoy helping others.

Qualifications:

** Higher education and experience working with databases is an advantage.

** Training in customer service is desirable.

** Technical skills: Ability to work with a computer is necessary.

** Language skills: Fluency in Georgian (oral and written) is required. Knowledge of English at B1 level is required, knowledge of Russian will be considered an advantage.

Requirements:

** Strong problem-solving skills, proactive attitude, and sense of responsibility.

** Adaptability: ability to work with technical products and share Glovo's values.

** Resilience: ability to handle difficult situations and maintain focus in a stressful environment.

** Multitasking: ability to manage multiple tasks simultaneously.

** Flexibility: Glovo operates 24/7, so candidates must be ready to work a flexible schedule, including weekends and both day and night shifts.

Work conditions:

** Hybrid work model and remote training

** Job performance quality is evaluated by Glovo.

** Attendance policy: strict monitoring of absences; all absences must be justified.

Additional benefits:

** Personal health insurance

** Fitpassi for fitness activities (the monthly cost of Fitpassi will be deducted from your salary)

** Bonuses and additional compensation for night shifts and holidays

** Desired schedule for the most qualified employees

** Opportunity to try out being a Glovo Care courier for a day, if desired

** Join Glovo, become a member of a dynamic and positive team. Send your application now and start your career journey with us!

Follow the link and fill out the application form: https://m-plus-mena.talentlyft.com/o/ckzjagN