Clinic Manager / Operations Director

Symmetria Clinic team is looking for an experienced leader due to expansion. Symmetria is a leading medical center specializing in the diagnosis and treatment of spine, joint, and musculoskeletal system diseases. We help patients relieve back and joint pain using modern treatment and rehabilitation methods. Our main goal is to enable patients to return to a full and pain-free life. Symmetria clinics are represented in Russia, Kazakhstan, Armenia, Georgia, and the United Arab Emirates, where we offer high-quality medical services to patients - from diagnosis to full recovery.

At this stage, we are looking for a Clinic Manager / Operations Director who will take over the full operational and commercial management of the clinic and play a significant role in business development and scaling.

Key responsibilities: - Full operational management of the clinic and effective organization of daily activities - Ensuring growth of business revenues and profits - Financial planning, P&L management, budgeting, and analysis of financial results - Cost optimization and increase in operational efficiency - Management and development of marketing and sales processes - Improving the effectiveness of the sales vertical and marketing funnel - Development, implementation, and performance control of the KPI system in all key areas - Management of CRM system, sales funnel, and management reporting - Control of service quality and patient service standards - Monitoring of NPS and patient satisfaction - Management of medical, administrative, sales, and marketing teams - Employee selection, team development, and performance management - Development and implementation of new services and directions - Management of the clinic scaling process and opening new branches - Active participation in planning and implementing the business development strategy

Our expectations from the candidate: - Higher education in management, economics, business, or medicine - specific specialty is not crucial - Experience in managing a clinic, medical center, wellness center, or similar business - Proven experience in a managerial position - Experience of full responsibility for P&L and financial results of the business - Proven results in revenue and profit growth - Practical experience in creating and implementing a KPI system - Experience in managing sales and marketing processes - Experience in cost optimization and improving operational efficiency - Experience in recruiting and managing a team - Experience in developing and implementing new directions and services - Experience in working with CRM systems, sales funnel, and management reporting - Experience in managing service quality and customer satisfaction - Good knowledge of Russian is mandatory

Preference will be given to a candidate who can demonstrate specific results: - Turnover growth, +___% - Profit growth, +___% - Launch of new branches / directions, ___ - Team created and managed, ___ employees - Systems implemented, CRM, financial model, management accounting, KPI system - We value not only experience, but also measurable results and experience of real impact on the business.

What we offer: - Opportunity to work on an international project - you will become a member of a team focused on business development and revenue growth - Opportunity to have a real impact - you will participate in shaping clinic processes and forming a development strategy - Broad managerial responsibility - a combination of operational management and commercial development directions - Opportunity to work on clinic growth, sales development, and implementation of new directions - Work in a young, energetic, and result-oriented team of professionals - Modern medical equipment and comfortable working environment - Competitive remuneration determined individually according to the candidate's experience and qualifications - Bonus based on work results

Working conditions: - Location: Tbilisi - Work schedule: Monday to Friday, 09:00-18:00 - Remuneration: determined individually according to the candidate's experience and qualifications + bonus based on results

If you are a strong manager with experience in managing a clinic or similar business, focused on specific results, and able to ensure business growth and development, we would be delighted to meet you. If you can create an effective system, develop a team, and achieve high results, we would be happy to see you in our team.

Please send your CV to the following email address:. In the subject field, please indicate: „Clinic Manager / Operations Director“ and join the international team of Symmetria.

Good luck!