Warranty Manager
Translated automatically from the original posting.
Company "GT Group" announces a vacancy for the position of Warranty Manager in the After-Sales Service Department in the Light Vehicles division.
"GT Group" is a holding-type, multi-profile company with various trade and service operations. The company officially represents leading international brands of trucks, agricultural machinery, and lubricants: Ford Trucks, Iveco, New Holland, Isuzu, Castrol, and others.
Work location: Tbilisi, David the Builder Avenue #216. Work schedule: Full-time, from 10:00 to 18:00.
Qualification requirements: - Higher education - preferably in a technical field; - Knowledge of supplier warranty standards; - Knowledge and experience of service operations; - Product knowledge (repair, parts, processes, etc.) and general automotive knowledge; - English language proficiency - B2 level.
Main functions and responsibilities: - Transfer of warranty letters, warranty regulations, and documentation required by the manufacturer to customers, as well as recording and maintaining signed documentation; - Full and timely reflection and periodic update of warranty data, details, and terms in service and manufacturer programs; - Preparation and sending of warranty claims to the manufacturer based on work orders; - Recording, marking, sorting, and control of details in the warranty room; - Organization and control of the process of utilizing warranty details after the storage period specified by the manufacturer; - Preparation, submission, and monitoring of invoices based on warranty claims paid by the manufacturer; - Control of service actions, sharing information with all relevant parties, and ordering necessary details together with the parts department; - Preparation of weekly reports on paid and rejected warranty claims, analysis, and sharing with relevant parties; - Monitoring the correctness of service orders related to warranty cases; - Determination of part stocks for service actions, identification of corresponding VIN numbers, and involvement in the process of informing customers; - Ensuring constant communication with the service and warranty departments of the manufacturer, organizing meetings as needed; - Systematic checking of service actions announced by the manufacturer and planning their implementation together with service employees.
Personal skills: - High sense of responsibility and attention to detail; - Analytical thinking and problem-solving skills; - Negotiation and effective communication skills.
To get detailed information about the vacancy and to send your resume, please visit the following link: https://gtgroup.selfrecruit.ge/s/f2nIR
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