Call Center Video Banker
Translated automatically from the original posting.
Credo Bank announces a vacancy for the position of Call Center Video Banker,
Employer: Credo Bank JSC Position: Call Center Video Banker Workplace: Head Office
Credo Bank is a powerful, stable financial institution with 26 years of history. The company is represented across Georgia with 92 branches, providing continuous services.
The mission of Credo Bank is to provide high-quality service to customers, to fully inform them about the terms of banking products, and to consult. The implementation of Credo's mission starts with our team. We create opportunities for employees to develop, learn, and advance.
On the way to achieving common goals, our credo is to ensure mutual support, which is a prerequisite for a strong and successful team. #WeCreateOpportunities #OurStrengthIsInTeamwork
We offer: - A positive, team-oriented, and dynamic work environment; - Opportunities for training and development; - Professional trainings and masterclasses; - Corporate events; - Health insurance; - Co-financing of subscriptions to leading sports and wellness clubs.
We are looking for a motivated and development-oriented candidate who will share the values of Credo Bank.
Main responsibilities: - Receiving/processing incoming video calls and serving customers while protecting standards and video bank policies; - Providing complete information to customers and consulting on bank services and procedures; - Communicating with clients via phone and video calls; - Serving customers through Credo Bank's communication channels while protecting service standards; - Fully informing customers about their existing products; - Responding appropriately in case of customer dissatisfaction, acting according to the customer complaint management policy, and/or providing assistance within the competence; - Identifying procedure violations/technical issues, responding promptly, and informing relevant departments/persons; - Introducing banking products to potential customers for sale and long-term cooperation; - Focusing on sales growth; - Interested customers in Credo Bank's products and services, registering applications for them; - Ensuring the fulfillment of set sales plans
Knowledge, qualifications, and skills: - Higher education in economics, finance, or banking; - Practical experience working with banking programs in CSS; - Good knowledge of office programs (MS Word, Excel); - Effective written and verbal communication skills in Georgian; - Knowledge of Russian and English at a communicative level; - Analytical thinking and attention to detail; - Ability to work in a team; - Effective communication and negotiation skills; - High sense of responsibility; - Self-motivated;
Fill out the application and join the most interesting and challenging stage of Credo's development, make your contribution, and develop with the company!
The deadline for receiving applications is: September 23, 2026.
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