Sales and Member Experience Specialist

OBSIDIA is announcing a vacancy for the position of Sales and Member Experience Specialist.

We are looking for a sales-oriented, communicative, and organized individual who will manage the OBSIDIA member experience from the first contact and perceive each communication as a sales opportunity. This is not just a receptionist position - the employee will be responsible for the entire sales process of OBSIDIA products and services, member service, and daily administrative activities.

Key responsibilities: - Consult and sell membership packages to interested individuals; - Renew existing members' subscriptions and present additional offers; - Manage the full registration process for new members; - Communicate with potential and existing customers via phone and email; - Respond quickly, professionally, and with a sales focus to messages and requests received on social media; - Conduct club tours and present OBSIDIA services correctly; - Sell OBSIDIA Bar products and offer the right product to the customer; - Sell additional services; - Actively communicate current offers and special conditions; - Receive payments and reflect them correctly in the relevant programs; - Manage customer data and sales process in the CRM system; - Perform daily administrative processes; - Respond promptly to members' requests, questions, and problems; - Fulfill individual sales targets and report results regularly; - Maintain OBSIDIA's service, visual, and communication standards.

Qualification requirements: - Experience working in sales or customer service; - Smooth, pleasant, and confident communication skills; - Ability to sell, identify needs, and present offers correctly; - Responsibility, punctuality, and high self-organization; - Ability to manage multiple processes effectively simultaneously; - Attention to detail and ability to work with administrative programs; - Perfect knowledge of Georgian; knowledge of English and/or Russian; - Neat, professional appearance and high service culture.

We are particularly looking for someone who: - Does not wait for the customer to ask a question - sees a sales opportunity themselves; - Can present the value of a product or service correctly, not just name the price; - Serves each member individually and attentively; - Maintains OBSIDIA's standards at all stages of communication; - Is oriented towards both service quality and specific sales results.

What we offer: - A professional and development-oriented work environment; - Experience in selling a variety of products and services; - Trainings in OBSIDIA's service, sales, and products; - Opportunities for career and professional development; - Fixed remuneration and result-based bonus.

If you think you can create a high-level experience for the customer and bring strong sales results, send us your CV and a brief introduction about yourself: