Customer Service Center Operator for Working with Subscribers
Translated automatically from the original posting.
LLC "Telmiko" announces a vacancy for the position of Customer Service Center Operator for working with subscribers.
Function-Responsibilities - Receiving, registering, and responding to customer inquiries (changing requisites, providing turnover history, providing information on tariffs, debts, etc.); - Collecting/processing necessary documentation within the framework of fulfilling customer inquiries, organizing timely reflection of changes in the database, and ensuring the provision of relevant information to the customer; - Collecting/preparing necessary documentation for correcting the balance on the subscriber's account and organizing timely reflection of changes in the database; - Preparing various types of subscriber-related registers and daily reports in Excel files; - Concluding electricity supply contracts with customers; - Conducting negotiations with customers regarding payment of electricity bills; - Providing explanatory information to customers about the origin and causes of debt; - Organizing and controlling internal labor regulations, production, and labor discipline.
Qualification Requirements - Russian language - desirable oral communication skills; - English language - desirable oral communication skills; - Knowledge of computer programs at the user level: MS Excel, MS Word; PowerPoint.
Personal Qualities and Skills - Attention to detail; - Ability to work in a team; - High sense of responsibility; - Customer orientation.
Interested parties should send their personal information (CV/resume) to the email address:. Please indicate the vacancy title "Operator for Working with Subscribers" in the subject line.
Please note that by sending data for this vacancy, you consent to LLC "Telmiko" processing your personal data to determine their compliance with the requirements for the vacant position and making a decision.
If a positive decision is made regarding employment, your personal data will be processed in accordance with Georgian legislation within the framework of personnel record-keeping.
If the vacancy is not a good fit, the company will delete your personal data and cease further processing.
Additionally, we inform you that as a data subject, you have the right to revoke your consent at any time, request the cessation of processing, deletion, correction, and/or destruction of your personal data.
You can contact us via email for this purpose.
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