E-commerce Operations and Customer Communication Specialist
Translated automatically from the original posting.
„wegroup“ announces a vacancy for the position of: E-commerce Operations and Customer Communication Specialist · REDBERRY · Tbilisi
Service for online store customers and production of a full order cycle from receipt to delivery. The position is full-time, from Monday to Friday, onsite. Online sales experience is an advantage, but not required: the ability to communicate and convince customers is crucial.
Remuneration: fixed salary + personal and team bonus based on results. The exact amount will be provided by HR during the initial contact. Work schedule: Monday to Friday, 10:00-19:00. Workplace: Tbilisi, Saburtalo, office
What we offer - Health insurance - Official employment, written labor contract - Employee discounts on our jewelry and accessories - Career growth - Bonus system
What you will do - Handling incoming calls and correspondence on Facebook, Instagram, Messenger, WhatsApp, and email - Providing information on products, prices, availability, payment, delivery, returns, and warranty - Daily processing of online orders: checking details, payment and delivery methods, confirming when necessary, and updating status - Coordinating orders with stores, warehouse, and courier companies; controlling delayed, canceled, and problematic orders - Receiving and resolving claims, returns, and exchanges according to the rules - Contacting customers with abandoned carts and incomplete payments, and recording reasons for lost sales - Uploading products and photos to the online store (CS-Cart) and marketing library - Conducting short telephone surveys, responding to public reviews on Google and Facebook, and preparing weekly reports
Our expectations - Fluent Georgian language, written and verbal - Experience in customer communication - Ability to sell and convince customers through correspondence - Attention to detail and thorough checking of order data - Online sales, customer service, retail, or jewelry industry experience, as well as working with CRM/ERP or e-commerce platforms, are considered advantages
About us wegroup has been trading jewelry and accessories in Georgia for 15 years: store chains REDBERRY and MANDARINA, online stores Myredberry.ge and Mandarina.ge. We exclusively represent the brands SOKOLOV, UNOAERRE, NOMINATION, Nature Bijoux, and Ori Tao.
How to contact us: A resume is not required: name and phone number are sufficient. Fill out the application: https://careers.wegroup.ge/ndvp/hg You will receive a response on the same day, often within an hour.
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