Warranty Case Manager

Korean automotive company official representative in Georgia "Kia Georgia" is looking for a new team member for the position of Warranty Case Manager.

Working hours - Monday to Friday - from 10:00 to 18:00. Saturday - from 10:00 to 16:00.

Remuneration - (fixed + bonus);

Address - Tbilisi, Aveneu of Builders #84

Website - https://www.kia.com/ge/

Main functions/responsibilities:

Curate and monitor the entire process of providing service to customers with warranty claims; Verify customer complaints and fill out applications based on the information provided by the customer; Conduct a detailed study of the problem to fully identify it; Redirect the problem to the relevant specialist after identification; Order and monitor the delivery of spare parts for warranty cases or other needs; Check the identified problem on the factory portal, if there is already a solution, familiarize yourself with the information and provide it to the relevant specialist; Control the work performed in the service, following the factory's recommendations; Monitor the use of consumables and spare parts according to the factory's recommendations; Communicate with the factory on technical issues via the electronic portal; Collect all necessary documentation for warranty case management and fill it out correctly; Return the restored vehicle to the Service Manager after the service is completed; Order spare parts from suppliers and monitor the delivery process; Perform other functions related to warranty policy established by the brand;

Basic requirements:

Experience in managing warranty cases in the automotive industry, automotive brand is mandatory; Experience working in the automotive service industry is mandatory; High level of English language proficiency; Microsoft Office knowledge;

Other requirements:

Possess customer service skills; Demonstrative communication skills; Motivation; Organization; High sense of responsibility;

Selection stage:

First stage of interview (remotely); Second stage of interview;

If you think you have the relevant skills, competencies, and experience, join us. We offer a friendly work environment and development opportunities.

In case of interest, send your resume to.

Please indicate the position name - Warranty Case Specialist in the Subject field.

Application deadline - 10.10.2026.

"Kia Georgia" thanks you for your interest in the vacant position and wishes you success.

"Kia Georgia" - The resume you sent may contain personal data provided by the Georgian Law on Personal Data Protection, including special category data. We inform you that your personal data will be processed by "Kia Georgia" for the purposes of making a decision to establish a contractual, including employment relationship. Also, your sent resume may not be considered for this vacancy and may be reserved for another relevant vacancy for up to 3 years. If you agree to the above, please send us your resume.