Hotel Reception Supervisor

"Komplexi Kruizi" has been successfully operating on the Georgian market for many years and is distinguished by its high standard of service and guest-oriented service.

The hotel is announcing a vacancy for the position of Reception Supervisor.

We are looking for an organized, responsible, and guest-oriented person who can both coordinate the team and effectively manage the daily work process of the hotel reception.

Remuneration: 1500 GEL

Working schedule: 40-hour workweek

Catering: provided

Location: Tbilisi, A. Belyashvili 81

Main responsibilities:

Supervise the process of guest check-in, check-out, and accommodation; Ensure kind, professional, and high-quality service for guests; Quickly and effectively manage incoming calls, emails, and guest requests; Control reservation, payment, and billing processes in the relevant program, including managing virtual cards and other payment methods in accordance with company policy and applicable legislation; Assign tasks to reception employees, organize work processes and schedules, and monitor performance; Conduct training and ensure the integration of new employees into the work environment, familiarizing them with hotel standards and service procedures; Respond promptly to guest comments and complaints and ensure timely problem resolution; Close coordination with housekeeping, technical, security, and other relevant departments to maintain a unified service standard; Timely identification and response to problems and gaps in the reception workflow; Perform other tasks assigned by the immediate supervisor within the position's scope in accordance with hotel standards.

Requirements:

Experience working in hotel reception; Knowledge of operational processes and guest service standards; Ability to manage a team and organize work processes; High sense of responsibility and attention to detail; Effective communication and problem-solving skills; Ability to work with computer programs; Knowledge of English and Russian languages at a communicative level is mandatory.

If interested, please send your resume to the following email address:

In the subject field, indicate the vacancy title.

Equal Opportunities Policy:

"Komplexi Kruizi" ensures equal opportunities for all candidates and makes decisions based on professional qualifications and experience, without any discrimination.

Note: Your resume you send may contain personal data protected under the Georgian Law on Personal Data Protection, including special category data. We inform you that your personal data will be processed by "Komplexi Kruizi" for the purpose of making a decision on establishing a contractual, including employment, relationship with you.

Also, your resume may not be considered for this vacancy and may be reserved for another relevant vacancy for no more than 1 (one) year. If you agree to the above conditions, please send us your resume.