Reservation Coordinator

The hotel complex "Kvarel's Lake" is located in the beautiful region of Kakheti, in the heart of the Alazani Valley, and offers guests a 100-room hotel, bar-restaurants with Georgian and European cuisine concepts, modern conference spaces, a spa center, open and closed pools, bike rentals, and a variety of entertainment infrastructure.

The hotel "Kvarel's Lake" is looking for a Reservation Coordinator who will be responsible for administering online reservations, ensuring communication with guests, and managing reservations smoothly.

Work location: Tbilisi Work schedule: Standard, 5/2, 10:00 - 19:00 (days off: Tuesday - Wednesday)

Main responsibilities:

Receiving, processing, and confirming hotel reservations from various sales channels; Managing and optimizing the reservation calendar, availability, and rates; Ensuring effective communication with guests, corporate clients, and partner companies; Timely processing of requests and messages received from online platforms (Booking.com, Meta Business, etc.); Coordinating group reservations and controlling the accuracy of reservations; Preparing and analyzing reservation statistics, sales channels, and load (Pick Up Report, Fidelio/Excel); Close collaboration with the sales department to increase revenue and corporate sales; Analyzing the market, competitors, prices, and trends, and preparing relevant recommendations; Preparing invoices related to reservations and controlling payments; Timely coordination of any changes related to reservations with relevant departments.

Qualification requirements:

Higher education (preferably in tourism, hotel management, business, or a related field); At least 1-2 years of experience in hotel reservations, online sales, or Front Office; Experience working with Booking.com and other online booking platforms will be considered an advantage; Experience working with PMS (Fidelio or Opera) and Channel Manager systems will be considered an advantage; Fluent knowledge of Georgian and English; Good knowledge of MS Office programs; Analytical thinking and attention to detail; High written and verbal communication skills.

Essential competencies:

High sense of responsibility; Organizational skills and effective time management; Analytical thinking and ability to work with numbers/data; Customer-oriented approach; Teamwork and effective communication skills.

If you want to become a member of our team and participate in the development of the hotel's online sales and guest experience, send your CV to:

Please indicate the position name - Reservation Coordinator in the subject field.

Interviews will be conducted only with selected candidates.

By sending data for this vacancy, you confirm that you agree for "Kvarelli Palace" LLC to process and store your personal data for the purposes of the employment process in accordance with the Georgian legislation. The information will be used only for this purpose and will not be transferred to a third party without your consent.

Good luck!