Customer Service Specialist

Galleria Tbilisi is announcing a vacancy for the position of Customer Service Specialist.

Location: Tbilisi

Web: http://galleria.ge/

Main Responsibilities:

• Full knowledge of services available on the territory of the shopping center, internal infrastructure, location of tenants, and current marketing activities.
• Providing high-quality service to customers, support, operational delivery of necessary information, and consultation in accordance with internal regulations and standards of the shopping center.
• Active promotion of ongoing campaigns and events in the shopping center to increase visitor engagement.
• Support for internal advertising campaigns of shopping center tenants, including administration of gift card programs, special offers, and charity events.
• Analysis of customer needs, review of previous history, and processing of information to provide accurate, comprehensive, and verified responses.
• Crisis situation management and safety: correct response to emergency situations and compliance with existing standards in the shopping center.
• Responsible for answering phone calls, controlling emails, and switching to administration when necessary.
• Record customer appeals through relevant documentation.
• Responsible for ensuring the cleanliness and tidiness of the workspace.
• Ensure the registration, storage, and management of lost and found items (Lost & Found) according to established procedures.
• If necessary, perform other job tasks assigned by the direct supervisor that match the functions of the position.

Qualification Requirements:

• Higher education.
• At least 1 year of experience in the field of customer service.
• English language proficiency at least at B2 level.
• Good knowledge of MS Office programs.
• Excellent effective communication skills.
• Ability to manage and resolve conflict situations.
• Ability to manage time effectively and perform several tasks simultaneously.
• Ability to communicate effectively with customers, tenants, shopping center management, service providers, and shopping center employees.
• Friendly, communicative, proactive, and result-oriented personality.
• Positive attitude and strong motivation to provide high-quality service to customers.

Please send your resumes to:

Deadline: 05.09.2026