Customer Support Specialist

"Orkin Georgia" invites you to create a career in the commercial/consumer industry as a Customer Support Specialist.

This vacancy is a particularly good opportunity for entry-level candidates to gain professional experience - create or update your resume and gain practical experience by collaborating with global brands and experienced investors.

"Orkin Georgia" (http://www.orkin.ge/) (LLC Consumer Services) is a leading multinational group Orkin International, which serves businesses and individuals in 65 countries in the field of pest prevention and control (deratization, disinsection, disinfection and other specialized services).

Terms and other details:

**Schedule:** Full-time, standard rate **Address:** Tbilisi, Vaja-Pshavela Avenue 71

Function-responsibilities:

**Receiving, processing and redirecting incoming calls, voicemails and voice messages to the relevant service **Managing customer complaints, additional calls and feedback **Making telephone communications for both internal and external company purposes **Communication and coordination with the telephone service provider **Processing incoming calls and messages during non-working hours and transferring them to the relevant service **Monitoring missed calls and contacting customers if necessary **Communication with customers in compliance with company ethics and templates **Active participation in the customer care process and increasing satisfaction **Searching for and transferring information in the company's internal program according to the customer's status (inactive, debt, execution)

Qualification requirements:

**Work experience is desirable but not required. Verbal and written communication skills **Electronic communication-correspondence skills are required **Knowledge of English and Russian languages is desirable (not required)

Personal and character traits are more important than qualifications!

**Interest and curiosity are essential; as well as initiative, initiative and initiative **Must be pedantic, attentive and organized in dealing with documents, systems and people **Should be able to work collectively with colleagues, handle conflicts that arise and be a supporter of the organization and brand **Must control their own schedule and treat current tasks with discipline **The candidate should approach the job with hope, interest and enthusiasm, be interested in the service sector and the lifestyle of creating business benefits/wealth for the wider community **It is necessary to take a new field and a new specialty, to listen, improve and learn day by day. **The candidate must have self-motivation, sense of responsibility and sense of time schedule **It is essential that the candidate has a desire and ambition not to slack off during working hours **Constantly try to investigate details and maintain accuracy. Do not be lazy to verify details and cope with the necessary routine.

If interested, please send your resume/CV to the specified email address:. Please indicate the job title in the subject, otherwise your candidacy will not be considered.