Sales Specialist

IT Connect is announcing a vacancy for the position of Sales Specialist. Salary: depends on experience and qualifications Working hours: Monday-Friday (10:00-19:00) Location: Tbilisi, Chavchavadze Avenue

Key Responsibilities: - Active sales of products placed on shop.itconnect.ge and providing consultations to customers; - Finding new B2B customers and establishing initial communication with companies; - Effective communication with potential and existing customers via phone, email, and other communication channels; - Regular processing, development, and maintenance of the existing customer base; - Identifying customer needs and offering relevant products or services; - Preparing, sending, and follow-up communication of commercial offers to companies; - Full management of the sales process - from the first contact to the successful completion of the order; - Processing, qualifying, and converting cold and warm leads into the sales process; - Planning and implementing targeted email campaigns for company products and services; - Segmenting potential customers by products, interests, and current offers; - Communicating new products, promotions, and special offers to existing and potential customers; - Identifying and utilizing cross-sell and upsell opportunities to increase sales; - Offering alternative products to customers when the requested product is unavailable; - Timely processing of orders and requests received from the online store, phone calls, and emails; - Clarifying product prices, availability, and delivery terms for customers; - Coordinating with suppliers to clarify product availability and order details when necessary; - Recording and updating customer, lead, and sales status in CRM or relevant systems; - Preparing periodic sales performance reports for direct supervisors; - Fulfilling individual sales targets (Sales Target) and defined KPIs.

Qualification Requirements: - At least 1 year of practical experience in a similar position; - Experience working in sales, preferably in the B2B direction; - Interest in and basic knowledge of technological products and the IT field; - Ability to communicate effectively with customers and negotiate; - Ability to independently manage the sales process; - Experience in effectively handling cold and warm leads; - Ability to prepare commercial offers and produce follow-up communication; - Experience working with CRM systems will be considered an advantage; - Orientation towards goals and results; - High sense of responsibility and organization.

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