Head of Transport Service Group

For over 15 years, TBC Pay has been one of the largest payment service providers in Georgia. The company is fully focused on customers and aims to maximize the simplicity and smoothness of the payment process. With TBC Pay, instant payments are available everywhere and for everyone, 24 hours a day. TBC Pay has over 4,000 self-service terminals across the country and a website www.tbcpay.ge, offering a wide range of services, with over 1,000 active services. The company's goal is to maintain its position as a leader in fast payments and further develop a team of professionals.

Vacant position: Head of Transport Service Group

Work location: Tbilisi

Job responsibilities:

Managing the vehicle fleet

Effective management of company-owned vehicles (cash-in-transit, cargo, and passenger vehicles); Control of the technical condition of the vehicle fleet and organization of exploitation processes; Coordination of vehicle equipment, relocation, and installation of special devices. Instruction of drivers on technical and procedural issues.

Managing technical maintenance:

Ensuring timely execution of scheduled technical maintenance; Management of unscheduled repairs and control of their recording; Monitoring of vehicle performance and readiness indicators; Organization of vehicle transportation processes to regions and service centers.

Managing fuel and expenses:

Analysis and monitoring of fuel consumption; Control and optimization of vehicle-related expenses; Development of a system for analyzing and reporting expenses; Development and implementation of initiatives to increase cost-effectiveness.

Managing contractors:

Management of relationships with service centers, suppliers of spare parts and services, insurance companies, and other contractors; Management of the vehicle warranty service process and ensuring timely processing of relevant cases; Coordination of insurance case management, communication with insurance companies, and control of damage compensation processes; Analysis of expenses and effectiveness related to warranty and insurance services; Control of service quality and SLA performance;

Managing permits:

Organization and control of the process of obtaining necessary permits, passes, and other regulatory documents for special-purpose vehicles; Coordination of communication with relevant government agencies and partner organizations; Monitoring of permit-related requirements.

Managing processes and quality:

** Constant improvement of vehicle fleet management processes;

** Monitoring and analysis of KPIs;

** Control of data accuracy and recording processes in internal systems;

** Initiation of process automation and digital tool implementation;

** Identification of risks and planning of preventive measures.

Reporting and analytics:

** Preparation of periodic reports for management;

** Supporting decision-making based on data analysis;

** Analysis of costs, damages, fuel consumption, and vehicle fleet efficiency indicators.

Managing and developing a subordinate team:

** Planning, coordinating, and supervising the activities of transport service employees;

** Effective redistribution of functions and responsibilities among team members;

** Setting goals and performance indicators (KPI) for employees, evaluating performance, and providing feedback;

** Ensuring the improvement of team efficiency, productivity, and service quality;

Requirements:

** Higher education (preferably in engineering, business administration, logistics, or related fields);

** At least 3-5 years of experience in managing vehicle fleets, auto-technical work, logistics, or technical operations;

** Knowledge of vehicle fleet principles;

** Knowledge of technical service and service processes;

** Cost analysis and KPI management;

** Knowledge of office programs (MS OFFICE);

Personal qualities and skills/competencies:

** Analytical thinking;

** Ability to improve and optimize processes;

** Problem-solving skills;

** Experience in negotiations and interactions with contractors;

** Result-oriented;

** Leadership and team management skills.

Only selected candidates will be contacted after reviewing their resumes.

If interested, please send your resume/CV to and be sure to indicate the job title "Head of Transport Service Group" in the subject line.

We inform you that LLC "Tibisi Pay" (TIN, registration address: Tbilisi, Marjanishvili 7) processes personal data in accordance with the Georgian legislation on personal data protection and international data protection standards. The purpose of data processing is to determine the candidate's compliance with the requirements of the vacancy (including future vacancies) to make a decision on employment.

Information about the candidate is stored for no more than 1 year; the specified data is stored within the limits of the relevant license owned by LLC "Tibisi Pay" in the cloud system "Microsoft 365".

The candidate has the right to receive information about the processed data related to him, to request their correction, update, addition, blocking, deletion and destruction, for which you should contact us at the following address: