Sales Specialist

"ITConnect" is announcing a vacancy for a Sales Specialist position.

Salary: depends on experience and qualifications

Working hours: Monday-Friday (10:00-19:00)

Location: Tbilisi, Chavchavadze Avenue

Key responsibilities:

** Active sales of products placed on shop.itconnect.ge and providing consultations to customers;

** Finding new B2B customers and establishing initial communication with companies;

** Effective communication with potential and existing customers via phone, email, and other communication channels;

** Regular processing, development, and maintenance of the existing customer base;

** Identifying customer needs and offering relevant products or services;

** Preparing, sending, and follow-up communication for commercial offers to companies;

** Full management of the sales process - from the first contact to the successful completion of the order;

** Processing, qualifying, and converting cold and warm leads into the sales process;

** Planning and implementing targeted email campaigns for company products and services;

** Segmenting potential customers by products, interests, and current offers;

** Communicating new products, promotions, and special offers to existing and potential customers;

** Identifying and utilizing cross-sell and upsell opportunities to increase sales;

** Offering alternative products to customers when the requested product is unavailable;

** Timely processing of orders and requests received from the online store, phone calls, and emails;

** Clarifying product prices, availability, and delivery terms for customers;

** Coordinating with suppliers to clarify product availability and order details when necessary;

** Recording and updating customer, lead, and sales status in CRM or relevant systems;

** Preparing periodic sales performance reports for direct supervisors;

** Fulfilling individual sales targets (Sales Target) and defined KPIs.

Qualification requirements:

** At least 1 year of practical experience in a similar position;

** Experience working in sales, preferably in the B2B direction;

** Interest in and basic knowledge of technological products and the IT field;

** Ability to communicate effectively with customers and negotiate;

** Ability to independently manage the sales process;

** Experience in effectively handling cold and warm leads;

** Ability to prepare commercial offers and produce follow-up communication;

** Experience working with CRM systems will be considered an advantage;

** Orientation towards goals and results;

** High sense of responsibility and organization.

If interested, please share your resume with us at:

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