Senior Technical Support Specialist - Level 2

LLC "Information Technology Consulting and Services" is announcing a vacancy for the position of Senior Technical Support Specialist (Level 2).

Location: Tbilisi

Publication date: August 4

Deadline: September 4

ITCS has been successfully operating in the field of information technology for over 20 years, providing full IT infrastructure support for small and medium-sized businesses, as well as large corporate companies. Our service area is constantly expanding, with an increasing number of projects and a growing customer base.

Due to the company's new stage of development, we are expanding our technical support team and announcing a vacancy.

Information Technology Consulting and Services is looking for a Technical Support Specialist (Level 2) to ensure the smooth operation of the company's corporate IT infrastructure. The position involves both remote and onsite technical support, problem diagnostics, system configuration, and participation in various IT projects.

Key responsibilities:

• Setting up, installing, and providing technical support for users' computers and laptops;
• Installing, configuring, and troubleshooting Windows operating systems;
• Installing, diagnosing, and setting up printers, scanners, POS systems, barcode scanners, thermal printers, and other peripheral devices;
• Administering and supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Exchange Online);
• Managing users, groups, and rights in Active Directory and Entra ID;
• Diagnosing and setting up computer networks (LAN, Wi-Fi, VPN);
• Supporting IP telephony (VoIP/PBX) systems;
• Installing, configuring, and providing technical support for video surveillance systems (IP cameras, NVR/DVR);
• Diagnosing user incidents, identifying causes, and timely resolving problems;
• Onsite visits and performing technical work when necessary;
• Documenting completed work and preparing technical reports;
• Participating in IT projects (implementing new systems, replacing devices, updating infrastructure).

Requirements:

• At least 2 years of experience working in the IT field;
• Good knowledge of Windows 10/11 and Windows Server;
• Experience in setting up computer hardware and peripheral devices;
• Experience in administering Microsoft 365;
• Knowledge of Active Directory / Entra ID;
• Knowledge of TCP/IP, DNS, DHCP, VPN, and LAN/WAN networks;
• Experience in configuring network devices (Switch, Router, Firewall);
• Ability to independently analyze and resolve problems;
• Ability to read technical documentation in English.

Interested individuals, please send your resume and be sure to indicate "Senior Technical Support Specialist (Level 2)" in the subject line to:;

We will contact selected candidates!

Please note that your resume, in accordance with the Georgian Law on Personal Data Protection, contains personal data, including possibly special category data. We inform you that your personal data will be processed solely for the purpose of making a decision on establishing an employment relationship with you. Also, your sent resume may not be considered for this vacancy and will be stored for no more than 1 year.