Call Center Operator / Reserve

LLC "Center for Mandatory Insurance" announces a vacancy for the position of Call Center Operator (Reserve).

LLC "Center for Mandatory Insurance" ensures the functioning of the mandatory civil liability insurance system for owners of vehicles registered in foreign countries and moving on the territory of Georgia.

Additional information about the Center: www.tpl.ge

Main responsibilities of the position - Providing primary consultations for persons using mandatory insurance policies and explaining further actions; - Receiving, processing and registering information about insurance cases via telephone channels and in the relevant software system; - Timely sharing of received information with relevant structural units and ensuring necessary coordination; - Monitoring the subsequent process of relevant cases within the competence; - Processing incoming calls and, if necessary, redirecting them to the relevant employee; - Ensuring compliance with telephone service and customer service standards operating in the Center; - Ensuring accurate, clear and professional communication with the customer; - If necessary, involvement in the current operational activities of the call center within the competence.

Qualification requirements - At least 6 months of experience in the field of customer service is desirable; - Knowledge of basic principles and standards of customer service; - Ability to use computer office programs and digital work tools; - Knowledge of Russian and English languages at a level necessary for independent conduct of telephone communication with customers and full processing of the call.

Important skills and personal qualities - Clear and understandable oral communication skills; - Customer orientation; - Attention to details and ability to accurately process information; - Responsibility and reliability; - Ability to communicate professionally and constructively in complex and non-standard situations; - Ability to manage several tasks in parallel; - Teamwork and effective coordination skills; - Discipline and ability to comply with work standards; - Ability to adapt to work needs.

Working conditions - Work format: remote; - Work schedule: sliding shifts, including both day and night shifts; - The position involves replacing call center employees during their temporary absence, including vacation and temporary disability; - At the initial stage, the position involves replacing an employee on maternity leave; - If necessary, the reserve operator will be involved in the current operational activities of the call center; - Salary and other conditions: to be discussed during the selection process.

To get detailed information about the vacancy and to send your resume, please visit the following link: https://hel-ai.com/apply/dQ0zrh0