Family Doctor Service Operator
Translated automatically from the original posting.
"Georgia Insurance Group" is announcing a vacancy for a Family Doctor Service Operator position in Tbilisi.
"Georgia Insurance Group" has been successfully operating in the market since 2017. The company offers customers a wide range of insurance options.
Detailed information can be found on the website: https://igg.ge/
Main responsibilities:
Receiving incoming calls and identifying the insured person Determining the insured person's needs and directing them to the relevant family doctor Correctly and fully recording the results of the call in the program (comment field) Providing consultations to the insured person about services and procedures Follow-up communication with the insured person if necessary Effective communication with family doctors and transfer of information Adhering to internal standards and scripts during telephone communication Proper management and de-escalation of conflicting or difficult calls Identifying problematic cases and passing them on to the responsible person Adhering to call quality standards
Education and experience:
Experience working in a similar position Knowledge of MS Office programs Good knowledge of English and Russian languages
Essential skills:
Effective communication (verbal and written) Teamwork and leadership skills Quick and effective problem-solving Time management and prioritization skills Ability to work in a stressful environment
Remuneration: fixed salary of 900 GEL Schedule: Monday to Friday, 09:00-18:00 (hybrid)
If interested, please send your resume (CV) to the following email addresses:,
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