Operations Manager

"Chocotella" is a premium chocolate manufacturing company that creates unique, handmade chocolate products.

The company combines a complete production cycle, a retail network, and a distribution direction.

As the company grows, we are looking for a strong and proactive Operations Manager who will be responsible for the smooth operation of the company's daily operational processes, their systematization, and continuous improvement.

We are looking for a person who is not limited to just fulfilling assigned tasks. We need a manager who can independently identify problems, analyze their causes, offer solutions, and ensure their implementation.

Key responsibilities:

Managing operational processes:

Coordination and control of the company's daily operational processes; Coordination of production, stores, warehouse, purchasing, and logistics processes; Timely identification and resolution of operational problems and disruptions; Systematization of existing processes, simplification, and continuous improvement of efficiency.

Production and inventory control:

Control of the production plan implementation and production continuity; Management of the control system for raw materials, packaging materials, and finished products inventory; Determination of minimum and optimal inventory levels and timely planning of purchases; Control of raw material movement, losses, and write-offs in production; Ensuring the correspondence of actual and program balances.

Operational management of stores:

Control of daily operational processes of the company's retail outlets; Ensuring timely and correct supply of stores; Control of product balances, expiration dates, write-offs, and inventories; Ensuring correct product layout and compliance with company standards; Organization of employee work schedules and daily processes; Monitoring of sales indicators and identification of opportunities for improvement.

Purchases and logistics:

Planning and organization of purchases of necessary raw materials and materials; Communication with local and international suppliers; Control of prices, terms, and delivery deadlines; Ensuring timely implementation of orders and logistics processes.

ERP and data management:

Control of correct and timely reflection of information in the ERP system; Ensuring the accuracy of data on inventory, production, movements, and write-offs; Preparation of reports necessary for data-driven analysis and management; Processing and analysis of operational data using Excel.

Team management:

** Coordination and control of subordinate employees' activities;

** Clear definition of responsibilities and work processes;

** Control of employees' performance quality and discipline;

** Conducting regular meetings and timely resolution of existing problems;

** Participation in employee selection, adaptation, and evaluation processes.

Reporting and efficiency control:

** Monitoring of key operational indicators (KPI);

** Analysis of production efficiency, losses, inventory, write-offs, and other operational indicators;

** Preparation of weekly operational reports;

** Providing information on identified problems, as well as offering specific solutions and action plans.

Qualification requirements:

** At least 3 years of experience in operations management or a similar managerial position;

** Experience in a manufacturing, retail, FMCG, or distribution company is desirable;

** Experience working with ERP systems;

** Good knowledge of Microsoft Excel;

** Experience in managing inventory and warehouse processes;

** Experience in creating and optimizing operational processes;

** Basic knowledge of financial and accounting records;

** Ability to analyze data and generate reports;

** Team management experience;

** English language skills;

** Higher education in business administration, management, finance, or a related field will be considered an advantage.

What kind of person do we need:

We are looking for a person who is characterized by:

** Proactivity - does not wait for tasks and independently identifies areas for improvement;

** Systemic thinking - can see interconnected processes as a whole;

** Result-oriented - takes responsibility not only for the process but also for the final result;

** Analytical thinking - makes decisions based on data and facts;

** Organization - can manage multiple areas simultaneously and prioritize correctly;

** Leadership - can manage a team, distribute responsibilities, and require performance;

** Attention to detail - especially when working with inventory, production, and financial data;

** Initiative - constantly seeks ways to improve and simplify processes.

Working conditions:

** Work schedule: full-time, Monday-Friday, 10:00-19:00

** Salary: 3,000 GEL + KPI-based bonus

If interested, please send your CV to:

Good luck!