Reservations and Call Center Manager
Translated automatically from the original posting.
„Tsiskvili Group“ is a combination of traditional Georgian tastes, atmosphere, and culture, which has been hosting guests since 2002 at three different locations in Tbilisi. The environment created in Tsiskvili evokes a nostalgic mood and is directly associated with the traditions that have created a brand over the years - „Georgian“. At the same time, it keeps up with modern trends and offers a carefully arranged corner to customers of all tastes. Since its inception, the company has deservedly received awards for its quality and hospitality (Golden Brand Award 2005-2012, International NBR Award, Tripadvisor Certificate Of Excellence Winner 2019, etc.)
We are pleased to announce that we have an open position for a Reservations and Call Center Manager in the large team of „Tsiskvili Group“.
Working schedule: 8-hour shifts. Workplace: Tbilisi
Main responsibilities: - Receiving incoming calls; - Providing detailed information to guests; - Creating, managing, and making timely changes to the reservations calendar; - Providing information about reservations to relevant groups (kitchen, service, etc.); - Monitoring the validity of reservations; - Managing a team of call center operators and hostesses, constant monitoring of performed work; - Monitoring calls; - During the work process, presenting spaces and providing information to guests; - Planning the working day and distributing positions for subordinate personnel; - Performing other instructions within the competence.
Requirements: - At least 2 years of experience working in a similar position; - At least 5 years of experience working in the HORECA sector; - Advanced level of English; - Basic knowledge of Microsoft Office.
If you think that your experience and skills match the requirements of the vacancy and at the same time you want to join the team of professionals of „Tsiskvili Group“, please send your resume to and indicate the vacancy title in the subject field.
Please note that by sending your resume, you consent to the company processing your personal and personal data.
Only selected candidates will be contacted.
Good luck!
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