Customer Support Specialist

HashBank is a digital bank, a new player in the Georgian market. Our goal is to create a modern, customer-oriented, and revolutionary product that will change the perception of the banking industry.

We are looking for experienced, motivated, and high-performing individuals with a strong sense of corporate culture who are ready for new challenges.

Position: Customer Support Specialist

Working conditions:

• Work schedule: 24/7, 6-hour shifts. Each shift includes a 30-minute break, which is included in working hours.
• Work model: Hybrid. Morning and day shifts work from the office; evening and night shifts work remotely (from home).
• Salary: 1200 GEL (take-home) for the first 6 months, 1400 GEL (take-home) after 6 months.

Key responsibilities:

• Provide customer service and communicate with customers to respond to their requests via phone calls and chat.
• Provide complete, accurate, and comprehensive information to customers about the company's products, services, and procedures. Maintain a professional and helpful communication style with customers.
• Effectively and professionally manage customer dissatisfaction.
• Communicate with customers via email.
• Manage and support customer issues: promptly identify customer problems and offer relevant solutions, considering company procedures.
• Register incidents and questions in the system and redirect them to the relevant department if necessary. Redirect calls/chats to other employees or departments if necessary.
• Record problem-solving methods and performed actions in the system.
• Manage incoming calls and chats: receive incoming calls and chats and perform the customer identification process. Provide timely information according to customer requests.
• Effectively manage multiple chats simultaneously while maintaining quality communication. Use automatic responses if necessary, and provide individual communication in complex cases.
• Document chat history and communication details.
• Comply with quality standards and processes: adhere to company standards and service quality procedures in daily activities.
• Ensure the efficiency and quality of customer service processes.
• Provide additional support: make outgoing calls to offer additional assistance to customers. Present company products and services during communication with customers.
• Facilitate the customer registration process.

Knowledge and experience:

** Experience in client relations in the field of managing calls or chats.

** Experience working in a bank. (Mandatory)

** Basic computer skills, including MS Office and chat platform usage.

** Ability to quickly adapt to technologies and easily master various software platforms.

Skills:

** Effective communication skills in both written and verbal forms.

** Conflict management skills and empathy towards customers.

** Time management and multitasking skills.

** Maintaining accuracy and attention to detail in work processes.

** Flexibility and quick adaptation to work changes.

If interested, please send your CV/resume to:

The application deadline is September 12, 2026, and please indicate in the subject: Customer Support Specialist.

Additional Information:

We inform you that JSC "Hash Bank" processes the candidate's personal data to determine the candidate's suitability for the vacancy, in accordance with the requirements of the Georgian Law on Personal Data Protection. The candidate's information may also be processed to determine their suitability for future vacancies. The candidate's information is stored for no more than 3 years.

The processing of special category data submitted by the candidate to JSC "Hash Bank" will be carried out based on the nature of employment obligations and relationships, including to make a final decision on employment.

If you do not want further data processing, or if you want to change or delete your data, please contact us at:

JSC "Hash Bank" conducts the candidate selection process in compliance with the law on eliminating all forms of discrimination, labor legislation requirements, and the principles of equal treatment of persons, and excludes discrimination against persons on any grounds.

If you suspect discriminatory treatment towards you, please contact us.