IT Support Specialist

IT Connect is announcing a vacancy for: IT Support Specialist (IT Support)

Salary: depends on experience and qualifications Work schedule: Monday-Friday (10:00-19:00) Location: Tbilisi, Chavchavadze Avenue

Main responsibilities: - Configuration, monitoring and diagnostics of video cameras and recording systems; - Installation and configuration of office programs, email, printers and scanners; - Support of hotel programs (Opera, Micros, Simphony, MC), communication with HRS and ticket management; - Periodic preventive visits to user objects; - Configuration and diagnostics of telephone stations and devices; - Ensuring the proper functioning of audio/video equipment in conference rooms; - Selection, assembly and setup of computer equipment as needed; - Registration of incidents in the Helpdesk system and timely response to tickets; - Management of the monitoring system, configuration of devices and sensors; - Administration of dashboards and alerts; - Taking, restoring and monitoring offline backups of servers and file storages; - Configuration of network devices (routers, switches, firewalls) and network optimization; - Coordination of technical issues with internet providers; - Checking, analyzing and timely responding to system logs; - Cable laying and equipment installation at objects as needed; - Operational response to critical notifications.

Qualification requirements: - At least 2 years of work experience in technical support; - Good knowledge of computer technology and network devices; - Experience working with Helpdesk and monitoring systems; - Knowledge of video camera configuration and diagnostics, and IT infrastructure; - Knowledge of network device configuration (Router, Switch, Firewall); - Experience with backup and system log management; - Ability to quickly diagnose and resolve technical problems; - Experience coordinating technical issues with providers.

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