E-commerce Specialist
Translated automatically from the original posting.
„wegroup“ announces a vacancy for the position of: e-commerce Specialist (online orders and service) · REDBERRY · Tbilisi
Provide full-cycle service to customers of the online store, from receiving to fulfilling orders. The position is full-time, Monday through Friday, onsite at the office. Experience in online sales is an advantage, but not required; the ability to communicate with customers and persuade them is crucial.
Compensation: fixed salary + personal and team bonuses based on results. The exact amount will be discussed during the initial contact; feel free to ask directly. Work schedule: Monday through Friday, 10:00 AM to 7:00 PM. Work location: Tbilisi, Saburtalo, office
What we offer - Health insurance - Official employment with a written labor contract - Employee discounts on our jewelry and accessories - Career growth - Bonus system
What you will do - Handle incoming calls and correspondence on Facebook, Instagram, Messenger, WhatsApp, and email - Provide information on products, prices, availability, payment, delivery, returns, and warranties - Process online orders daily: verify details, payment methods, and delivery; confirm orders via phone calls when necessary, and update order status - Coordinate orders with stores, warehouses, and courier companies; monitor delayed, canceled, and problematic orders - Receive and resolve claims, returns, and exchanges according to the rules - Contact customers with abandoned carts and incomplete payments, and record reasons for lost sales - Upload products and photos to the online store (CS-Cart) and marketing library - Conduct short phone surveys, respond to public reviews on Google and Facebook, and prepare weekly reports
Our expectations - Fluent Georgian language, both written and spoken - Experience in customer communication - Ability to sell and persuade customers through correspondence - Attention to detail and thorough verification of order data - Experience in online sales, customer service, retail, or jewelry industry, as well as working with CRM/ERP or e-commerce platforms, is considered an advantage
About us wegroup has been trading jewelry and accessories in Georgia for 15 years: store chains REDBERRY and MANDARINA, online stores Myredberry.ge and Mandarina.ge. We exclusively represent brands SOKOLOV, UNOAERRE, NOMINATION, Nature Bijoux, and Ori Tao.
How to contact us: A resume is not required; just provide your name and phone number. Apply here: https://careers.wegroup.ge/ndvp/hg You will receive a response on the same day, often within an hour.
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