E-commerce Specialist
Translated automatically from the original posting.
"Redberry" is announcing a vacancy for an E-commerce Specialist (online orders and service) position.
Responsibilities: Provide full-cycle customer service for online store customers and manage orders from receipt to delivery.
The position is full-time, Monday to Friday, onsite at the office.
Experience in online sales is an advantage, but not mandatory; the ability to communicate effectively with customers and persuade them is crucial.
Compensation:
Fixed salary + personal and team bonuses based on results. The exact amount will be discussed during the initial contact.
Schedule:
Working hours: Monday to Friday, 10:00 AM to 7:00 PM. Work location: Tbilisi, Saburtalo, office
What we offer:
Health insurance Official employment with a written labor contract Employee discounts on our jewelry and accessories Career growth opportunities Bonus system
What you'll do:
Handle incoming calls and correspondence on Facebook, Instagram, Messenger, WhatsApp, and email Provide information on products, prices, availability, payment, delivery, returns, and warranties Process online orders daily: verify details, payment, and delivery methods, and update status as needed Coordinate orders with stores, warehouse, and courier companies; manage delayed, canceled, and problematic orders Handle complaints, returns, and exchanges according to the rules Contact customers with abandoned carts and incomplete payments to identify reasons for lost sales Upload products and photos to the online store (CS-Cart) and marketing library Conduct short phone surveys, respond to public reviews on Google and Facebook, and prepare weekly reports
Our expectations:
Fluent Georgian language, both written and spoken Experience in customer communication Ability to sell and persuade customers through correspondence Attention to detail and thorough verification of order data Experience in online sales, customer service, retail, or jewelry industry, as well as working with CRM/ERP or e-commerce platforms, is considered an advantage
About us:
Wegroup has been trading jewelry and accessories in Georgia for 15 years, operating store chains REDBERRY and MANDARINA, and online stores Myredberry.ge and Mandarina.ge. We exclusively represent brands SOKOLOV, UNOAERRE, NOMINATION, Nature Bijoux, and Ori Tao.
How to contact us:
A resume is not required; just provide your name and phone number. Fill out the application: https://careers.wegroup.ge/ndvp/jg
You'll receive a response on the same day, often within an hour.
We publish a copy of this advert so people looking for work in Georgia can find it, with a link back to your original. If it is yours, you can take over managing it, or ask us to take it down.
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