Day Call Center Operator

Insurance company "Unison" has been taking care of people's and businesses' financial security since 2011. Over the years, we have established ourselves as one of the leading companies in the Georgian insurance market, which customers trust due to our professionalism, innovative approaches, and international partners' support.

We constantly develop products and services, implement modern digital solutions, and create the best experience for our customers. If you want to work in an environment where initiative, professional development, and result-oriented work are valued, join the "Unison" team. Insurance company "Unison" is looking for development-oriented, motivated people. We invite you to the position of a day call center operator.

Work schedule: 40 hours a week, variable schedule

Main responsibilities: - Receiving incoming calls, consulting insureds and partner providers, and providing the appropriate service; - Providing information about insurance terms, services, and coverage to insureds if necessary; - Correct, complete, and timely reflection of data in the information system; - Receiving, processing, and correctly recording insureds' requests, cases, and non-medical notifications in the relevant system; - Identifying insureds and making outgoing calls if necessary; - Coordinating emergency cases and timely communication with relevant departments; - Registering cases received during the day and redirecting them to relevant departments; - Ensuring timely response to calls and adherence to internal service standards.

Basic qualification requirements: - Higher education or a student of the final course; - At least 1 year of work experience in a call center operator, service, or administrative position is important; - Knowledge of office programs at the user level; - Knowledge of Russian and English (desirable) languages is required;

Personal skills: - Effective communication skills; - Ability to convey information; - Ability to manage stressful situations; - Organized and detail-oriented.

Candidates interested in the vacancy are asked to send their resume (CV) to and indicate the vacancy title - Day Call Center Operator in the subject field. We will contact only the candidates selected for the interview. "Unison" thanks you for your interest in the vacancy and wishes you success!

We inform you that JSC "Insurance Company Unison", for the purpose of determining the suitability for the vacancy and establishing an employment relationship, processes the personal data of the applicant in accordance with the requirements of the Georgian Law "On Personal Data Protection". The resume and other documents sent for the vacancy automatically get into the company's database and are stored for 2 years. In this case, it is possible for the candidate to be offered another position that is more relevant to them, if available. By sending their resume to the employer, the applicant automatically declares their consent to the processing of their personal data. If the candidate does not want their personal data to be processed by the company, it is necessary to contact us in writing and request their change or deletion.