Customer Care Expert
Translated automatically from the original posting. Read the original in Georgian →
TBC is announcing a vacancy for the following position: Customer Care Expert
Tbilisi, Georgia Employees work in a hybrid mode Location: Head Office Work schedule: Full-time Type of employment: Temporary contract
Company Description We are TBC - a leading financial institution in the region, where a brave and goal-oriented team, we fulfill our mission and simplify people's lives.
We set new service standards using data analysis, artificial intelligence, and digital products. We support you in development, achieving goals, and creating your success story - it's essential to believe.
Job Description You, as a Customer Care Expert: - Respond to incoming calls and provide quality service to customers; - Determine their needs through telephone communication; - Listen, analyze, and help them effectively resolve issues; - Actively participate in achieving individual and team goals.
You will have the opportunity: - To study banking products and processes; - To gain interesting knowledge and experience in the banking sector; - Career development opportunities after at least 6 months of successful work, based on your interests and direction; - To get acquainted with the best service standards, which will help you perform your daily work; - To work with professional people in a team environment.
We offer: - A remote work format, where you will have the opportunity to work from home, office, or any location convenient for you; - Paid training before starting work; - Learning platforms and many development opportunities; - Additional benefits: health insurance, well-being activities, internal offers, the "Tibiseli" fund, and more.
Qualifications This position is for you if: - You enjoy helping others and improving their experience; - You have strong communication skills and can maintain professionalism in difficult situations; - You are focused on development, communicative, and ready for constant learning; - You want to develop your career in the financial sector and gain the best experience; - You are ready to work with AI tools and modern technologies
Place of work: - Remotely, from home, office, or any location convenient for you.
Additional Information TBC processes candidate personal data to determine the candidate's compliance with the vacancy, in accordance with the requirements of the Georgian Law "On Personal Data Protection". Information about the candidate may also be processed to determine the candidate's compliance with future vacancies. Candidate information is stored for no more than 3 years. If you do not want further data processing and want to change or delete data, please contact us using the link: confidentiality - TBC Bank
TBC also shares your information with companies within the TBC Group (TBC Bank Group PLC). Subsidiary companies also ensure the processing of personal data in accordance with the legislation. If you do not want to share data with companies within the TBC Group, please contact us using the same link: confidentiality - TBC Bank
To submit your application, please follow the link: https://smrtr.io/BVy-c
We will contact only those who pass the first stage of selection and are granted candidate status.
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