Hotel Reception Department Manager
Translated automatically from the original posting. Read the original in Georgian →
Wyndham Batumi is announcing a vacancy for: Hotel Reception Department Manager
Main Responsibilities: - Organize and manage the daily activities of the Reception Department; - Control the processes of guest reception, registration, accommodation, and check-out; - Ensure a high standard of guest service; - Timely and effective management of guest requests and complaints; - Organize and control the work process of department employees; - Plan work schedules and shifts; - Control the implementation of hotel internal standards and procedures; - Ensure effective communication and cooperation with other departments; - Control reservations, room status, and availability; - Control the accuracy of data and timely updates in the PMS system; - Prepare daily operational and, if necessary, financial reports; - Monitor the efficiency of the department's work and guest satisfaction; - Professionally manage conflict situations; - Participate in the selection, retraining, and adaptation of new employees.
Professional Requirements: - Planning and optimization of Front Office work processes; - Distribution of tasks to employees and monitoring of performance; - Implementation and control of service quality standards; - Analysis of guest feedback and planning of measures to improve service; - Monitoring of department KPIs and evaluation of results; - Control of hotel occupancy, room availability, and operational processes; - Timely identification of problematic cases and making appropriate decisions; - Providing information and recommendations to management regarding department needs; - Compliance with company internal regulations, safety rules, and service standards.
Personal Requirements: - Meticulous knowledge and awareness of the highest service standards; - Best service skills; - Excellent communication skills; - Professional attitude towards work and colleagues; - High sense of responsibility; - Attention to detail; - Energetic and motivated, with a polite smile;
Working Conditions: - We offer a pleasant and healthy work environment; - Work schedule: 5 days a week, with the possibility of working in 9-hour shifts. 1-hour break.
Ability to work in stressful situations and make quick decisions.
If you are interested in this vacancy, please follow the link: https://wyndhambatumi.selfrecruit.ge/s/HqOUl
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