Warranty Case Manager
Translated automatically from the original posting.
"Kia Georgia" is announcing a vacancy for the position of Warranty Case Manager in the After-Sales Department.
Working schedule: Monday to Friday - from 10:00 to 18:00, Saturday - from 10:00 to 16:00.
Address: Tbilisi, Avenue of Builders #84
Main functions/responsibilities:
Processing and completing warranty applications according to factory standards, uploading them to factory servers in the relevant program for reimbursement of service costs; Controlling repair processes in the service department related to warranty, ensuring compliance with factory standards; Ensuring warranty spare parts orders in coordination with Service Managers; Managing, recording, and ensuring compliance with factory standards for the time of work performed; Knowledge of factory and local warranty conditions and management of the process, collaborative work with senior officials; Implementation of standards defined by the manufacturer in the service department, in coordination with the Service Manager (for standardization of work performance); Recording, storing, and managing details changed under warranty, according to factory requirements and processes; Preparing and sending spare parts requested for expertise to the factory; Working with the manufacturer's authorized catalogs and manuals; Constant feedback with customers, sharing information about current processes; Responding to problematic issues, finding solutions; Producing scheduled reports and reporting to superiors; Working in relevant programs (1C, MS Office, manufacturer's programs). Ensuring high standards of customer relations, caring for their satisfaction.
Position requirements:
Higher education (preferably in Economics, Business, Law, or Finance); Experience working in a similar position is required; Experience working in the auto industry/auto service; Technical knowledge of vehicles and experience working with documentation; Knowledge of office programs; English language skills.
Competencies and skills:
Leadership skills Effective communication skills Planning and execution skills; Ability to prioritize Attention to detail High sense of responsibility Time management skills Teamwork skills
If interested, please send your resume to, and please indicate the position title - Warranty Case Manager in the Subject field.
Application deadline - 01.10.2026.
"Kia Georgia" thanks you for your interest in the vacant position and wishes you success. "Kia Georgia" The resume you send to "Kia Georgia" may contain personal data provided for by the Georgian Law on Personal Data Protection, including special category data. We inform you that your personal data will be processed by "Kia Georgia" for the purposes of making a decision to establish a contractual, including employment relationship with you. Also, the resume you sent may not be considered for this vacancy and may be reserved for another relevant vacancy for up to 3 years. If you agree to the above, please send us your resume.
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