Customer Support Representative
Translated automatically from the original posting.
"eMoney" is the first and largest Georgian fintech group, which includes the electronic wallet eMoney.ge and the cryptocurrency exchange MyCoins.ge. The company was founded 15 years ago and today serves more than 2 million users. The company's services can be used from any point in the world.
Location: Tbilisi Probation period: 6 months (paid)
Main responsibilities:
** Receiving and timely processing of customer appeals (calls, chat, email); ** Full knowledge of the company's products and services and provision of consultations; ** Involvement in the process of resolving issues fixed by the user; ** Outgoing communication with the customer and offering services if necessary; ** Execution of tasks received from various departments.
Qualification requirements:
** At least 1 year of experience in a similar position; ** Knowledge of Georgian, English and Russian languages (required); ** Working level knowledge of MS Office, MS Excel; ** Clear speech and ability to easily convey information; ** Ability to work in a team and focus on details.
What we offer:
** Professional work environment and career growth opportunities; ** Periodically hybrid work regime; ** Health insurance; ** Stable and competitive remuneration; ** Fitpass.
Work schedule: The service is carried out in 24/7 mode. Working hours are up to 40 hours per week, with a pre-written schedule (including: 09:00-17:00, 12:00-20:00, 17:00-24:00, 24:00-09:00).
Work on official holidays is additionally paid
Application:
Applicants interested in this position, whose qualifications match the requirements, can send their CV in English or Georgian to: Please indicate the position you are applying for in the subject line of your email. Please note that we will only contact selected candidates.
Additional information:
We inform you that we process the candidate's personal data to determine the candidate's compliance with the vacancy, in accordance with the requirements of the Georgian Law "On Personal Data Protection". The candidate's information may also be processed to determine the candidate's compliance with a future vacancy. The candidate's information is stored for no more than 10 years. If you do not want further processing of your data, or if you want to change or delete your data, please contact us.
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