Customer Centric Projects Researcher
Translated automatically from the original posting.
The Bank of Georgia's Customer Experience Management Department is looking for a new team member, a Customer Centric Projects Researcher.
We are looking for a person with effective communication skills and strong analytical abilities, who will ensure the creation of the best experience for customers when using various bank products and services. This role involves communicating with customers and conducting in-depth interviews, using customer feedback and operational data to improve customer experience.
If you think you can participate in planning and conducting research, have analytical skills to extract insights to improve customer experience, and stand out with initiatives, then familiarize yourself with the details of our vacancy:
What will the Customer Centric Projects Researcher do? Customer Experience Management: - Develop and conduct in-depth research methodology
- Analyze customer feedback, surveys, and data to identify customer pain points and various ways to improve customer experience and create a positive experience
- Initiate recommendations and projects after analyzing research results
- Share initiated projects or initiatives with relevant departments and ensure their effective implementation
- Share customer feedback and recommendations with interested parties and departments
- Protect and advocate for the customer's perspective in the decision-making process of various bank departments
- Learn about and report on global trends and innovations in Customer Experience.
Your qualification is important to us: - Education: Sociology, Marketing, Management, or related fields
- Work experience: At least 1 year of work experience is desirable
- Knowledge of computer office programs:
o Microsoft Excel - very good (mandatory) o Microsoft PowerPoint - very good (mandatory) o Microsoft Office - good (mandatory)
- Effective communication skills: active listening, developing questions, expressing thoughts clearly and argumentatively
- Other important skills: performance speed, attention to detail, logical thinking, organization.
If you have the necessary skills and experience, we look forward to your response by September 9, 2026.
Good luck!
We publish a copy of this advert so people looking for work in Georgia can find it, with a link back to your original. If it is yours, you can take over managing it, or ask us to take it down.
A claimed listing becomes Direct: shown above mirrored copies, applications arrive in your dashboard, and the listing joins Google job search.
