Patient Relations Manager
Translated automatically from the original posting.
Medicana Health Group's Georgian representation is announcing a vacancy for a Patient Relations Manager position in Tbilisi and Batumi.
We are looking for a professional, responsible, and patient-oriented employee who will ensure effective communication with patients and coordinate their treatment process between clinics in Georgia and Turkey.
Main responsibilities - Initial communication with patients and determining their needs; - Receiving, organizing medical documentation and coordinating its transfer to relevant doctors/clinics; - Daily communication with Turkish clinics, doctors and international patient teams; - Organizing and coordinating the process of consultations, examinations and treatment; - Timely provision of treatment plan, pro forma invoice and other necessary information to the patient; - Monitoring the patient's process from initial application to completion of treatment; - Correct maintenance of patient data and communication in CRM system; - Ensuring high-quality patient service and compliance with company standards; - Ensuring confidentiality of medical and personal information.
Qualification requirements - Medical education - required; - High-level knowledge of Turkish language - required; - Ability to freely communicate in Turkish in a medical context - required; - High-level knowledge of English language - required; - Fluent written and verbal knowledge of Georgian; - Knowledge of medical terminology; - Experience in medical tourism or working with international patients will be considered a significant advantage; - Ability to work with office programs and CRM systems; - Ability to manage multiple processes simultaneously and prioritize correctly.
Personal skills - Strong communication and negotiation skills, - Empathetic and patient-oriented approach, - High sense of responsibility, - Organizational skills, - Attention to detail, - Ability to work effectively in a stressful environment and quickly solve problems.
What we offer - Unlimited phone/communication package; - Reimbursement of transportation costs; - Health insurance; - Opportunities for professional development and work in an international medical environment; - Competitive remuneration - salary determined according to candidate's experience and qualifications.
Workplace: Tbilisi / Batumi Interested candidates, please send your CV to:
In the email subject, please indicate: Patient Relations Manager – Tbilisi or Patient Relations Manager – Batumi.
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