Remote Service Manager / Day Shift

TBC is announcing a vacancy for the following position: Remote Service Manager - Day Shift

Location: Tbilisi Vacancy deadline: 14/09/2026 Type of employment: Temporary contract

Company Description We are TBC, a leading financial institution in the region, where a brave and goal-oriented team fulfills our mission and simplifies people's lives.

We set new service standards using data analysis, artificial intelligence, and digital products.

We support you in development, achieving goals, and creating your success story - all you need is to believe.

Job Description You, as a Remote Service Manager: - Respond to incoming calls and provide quality service to customers; - Determine their needs through telephone communication; - Listen, analyze, and help them effectively resolve issues; - Actively participate in achieving individual and team goals.

You will have the opportunity: - To study banking products and processes; - To gain interesting knowledge and experience in the banking sector; - Career development opportunities after at least 6 months of successful work, based on your interests and direction; - To get acquainted with the best service standards, which will help you perform your daily work; - To work with professional people in a team environment.

We offer: - Remote work format, where you can work from home, office, or any location convenient for you; - Paid training before starting work; - Learning platforms and many development opportunities; - Additional benefits: health insurance, well-being activities, internal offers, the "Tibiseli" foundation, and more.

Qualifications This position is for you if: - You enjoy helping others and improving their experience; - You have strong communication skills and can maintain professionalism in difficult situations; - You are focused on development, communicative, and ready for constant learning; - You want to develop your career in the financial sector and gain the best experience; - You are ready to work with AI tools and modern technologies.

Additional Information For the purposes of determining a candidate's suitability for the vacancy, TBC processes the candidate's personal data in accordance with the requirements of the Georgian Law "On Personal Data Protection". The information about the candidate may also be processed to determine their suitability for future vacancies. The information about the candidate is stored for no more than 3 years. If you do not want further processing of your data and want to change or delete your data, please contact us using the link: confidentiality - TBC Bank

TBC also shares your information with companies within the TBC Group (TBC Bank Group PLC). Subsidiary companies also ensure the processing of personal data in accordance with the legislation. If you do not want to share your data with companies within the TBC Group, please contact us using the same link: confidentiality - TBC Bank

We will only contact those who pass the first stage of selection and are granted candidate status.

To submit your application, please follow the link: https://smrtr.io/BD4qJ