Service Center Manager - Kareli

We, at Bank of Georgia, believe that the prerequisite for unstoppable progress is to enable employees to discover the maximum of their capabilities, adopt a team work culture, and encourage innovative approaches.

The Retail Branch Network Management Department of JSC "Bank of Georgia" announces a vacancy for the position of Service Center Manager in Kareli. Main responsibilities:

• Offering optimal banking services to existing and potential customers of the service center;

• Monitoring, implementing planned events to increase sales, and controlling performance;

• Fulfilling individual monthly plans.

• Promoting sales growth, attracting new customers;

• Controlling the quality of service (established standards and rules), systematic analysis of opportunities for quality improvement;

• Managing, coordinating, controlling, and developing subordinate personnel;

• Administering banking documentation, monitoring compliance with established procedures/rules.

Mandatory qualification requirements:

Education: Higher education - economics/finance/banking/business administration/audit.

Work experience: At least 3 years of experience in the banking and finance sector.

Required knowledge and skills:

• Management, sales;

• Banking products, services, and procedures;

• General principles of business activity;

• Service standards;

• Language skills: fluent Georgian, B2 level knowledge of Russian and English;

• Full knowledge of computer office programs;

• Customer service skills (politeness, willingness to help customers, attention, correct redirection, error correction);

• Ability to effectively manage subordinate personnel - skills to create a team work environment and motivate personnel;

• Effective communication skills: written and verbal expression of thoughts in an argued and clear manner;

• Sales and negotiation skills;

• Well-developed skills in professional correspondence and reporting;

• Ability to correctly distribute work tasks and control their execution;

• Planning and timely execution of work;

• Initiative, analytical and logical thinking, organization;

• Attention to details, teamwork, problem detection and timely solution, emotional balance.

Become part of the Bank of Georgia team to not stop and fully utilize your potential.

If interested, please fill in the required information, upload your resume/CV, and click the "Submit Application" button. The deadline for receiving resumes is October 12, 2026.