Customer Support Specialist, AML Analyst
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Customer Support Specialist (Customer Support)
We are a licensed payment service provider (PSP) in Georgia.
In connection with the expansion of the team, we invite a Customer Support Specialist
Responsibilities:
Consulting clients on the company's services. Processing appeals via email, online chat, and messengers. Assisting clients in passing the registration and KYC (Know Your Customer) procedure. Supporting client payment transactions. Collaborating with the Operations and Compliance departments. Registering, supporting, and controlling the processing of client appeals. Escalating incidents when necessary. Working with the CRM system. Preparing reports on client appeals.
Requirements:
At least 1 year of experience working in customer support. Experience working in FinTech, a bank, PSP, EMI, or cryptocurrency company will be considered an advantage. Excellent communication skills. Client orientation. Stress resistance. Good computer skills. Russian - fluent. Georgian - fluent. English - at least Upper-Intermediate (B2) level.
Terms:
Working in a licensed company. Modern office in Tbilisi. Opportunities for professional growth. Friendly team. Competitive salary based on interview results.
Languages: Georgian, English, Russian
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AML Analyst (AML Analyst)
We are a licensed payment service provider (PSP) in Georgia, providing modern payment solutions for individuals and legal entities.
In connection with the development of the company, we invite an AML analyst to the team.
Responsibilities:
Conducting KYC/KYB procedures for individuals and legal entities. Checking companies' UBO, directors, and ownership structure. Screening sanctions, PEP, and adverse media. Analyzing Source of Funds (SOF) and Source of Wealth (SOW). Monitoring transactions and investigating AML alerts. Analyzing suspicious operations and preparing materials for MLRO. Preparing information for presenting STR/SAR when necessary. Maintaining client AML dossiers. Conducting periodic client reviews (KYC Refresh). Working with AML systems. Ensuring compliance with the company's internal AML/KYC policies and procedures.
Requirements:
At least 2 years of experience working in AML/KYC. Experience working in PSP, EMI, bank, FinTech, or cryptocurrency company. Knowledge of FATF international standards. Experience in sanctions screening and corporate client verification. Ability to work with AML systems. Analytical thinking, attention to detail, sense of responsibility. Georgian - fluent. Russian - fluent. English - at least Upper-Intermediate (B2) level.
Personal skills
Teamwork Hard work Communication skills
Terms:
Working in a licensed payment service provider. Professional development in the payment services sector. Modern office in Tbilisi. Young and professional team. Competitive remuneration based on interview results
Languages: Georgian, English, Russian
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