Technical Support Specialist
Translated automatically from the original posting. Read the original in Georgian →
JSC "Caucasus Tourism Holding" - CTH announces a vacancy for a Technical Support Specialist (Juniper Travel Technology) position.
The company has been representing a tourist holding since 2010 and works in both outbound and inbound tourism. It includes companies that are leaders in their field, such as GASA, which deals with outbound tourism, sells airline tickets and tourist packages, and is an official trading agent in Georgia for companies like Pegasus Airlines and Air Arabia. GDM is an international tour operator in Georgia.
Position Description
The vacancy is intended for a junior specialist. Their main task is to thoroughly study and administer the international tourist platform - Juniper Travel Technology. The position involves system configuration, technical support, and participation in the implementation and improvement of innovative digital tools.
Main functions and responsibilities:
- System learning and administration: Independent learning of Juniper training materials (video lectures, technical documentation), managing platform parameters, and technical support of the site.
- Team support and training: Assisting employees in learning to use systems and new digital tools; providing technical consultations in daily work processes.
- Innovations and automation: Constantly searching for new opportunities for artificial intelligence (AI) and automation and offering them to management (to optimize processes).
- Communication with the project manager: Regular reporting and close collaboration with the project manager on current tasks, system status, and planned updates.
- Communication with the supplier: Correspondence with Juniper's global support team (in English) to resolve technical issues and defects.
- Testing: Participation in testing new functionalities and integrations (API) and documentation.
Qualification requirements:
- Education: Higher education or a graduating student in IT, computer science, or business technology.
- Technical skills: Basic understanding of web systems and digital tools.
- Interest in AI tools and automation.
- Perfect knowledge of English.
Personal qualities:
- Ability to quickly learn new technologies
- Communication skills and ability to work in a team.
Work schedule: Monday to Friday, 10:00-18:00.
Workplace: M. Kostava 14, D block, on the territory of Stamba.
If interested, please share your resume with us at, and please indicate the position title in the subject field.
Your submitted resume (CV) in accordance with the Georgian Law "On Personal Data Protection" may contain personal data. We inform you that your personal data will be processed by JSC "Caucasus Tourism Holding" for the purposes of making a decision to establish a contractual, including employment, relationship with you. Also, based on the vacancy requirements, your submitted resume (CV) may not be considered for this vacancy or your resume (CV) may be reserved for another relevant vacancy. If you agree to the above, please send us your resume (CV).
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