Portuguese Speaking customer support agent

Portuguese-Speaking Customer Support Agent

Industry: iGaming / Online Casino Location: Tbilisi, Georgia Employment Type: Full-time

Job Overview

We are looking for a motivated and customer-oriented Portuguese-Speaking Customer Support Agent to join our team in the iGaming industry.

The successful candidate will be responsible for assisting players, addressing their inquiries, resolving issues, and ensuring a positive customer experience across various communication channels.

Key Responsibilities

• Provide professional customer support to Portuguese-speaking players via live chat, email, and other communication channels.
• Assist customers with account registration, verification, deposits, withdrawals, and general platform-related inquiries.
• Handle customer complaints and resolve issues efficiently.
• Provide accurate information regarding casino games, bonuses, promotions, and platform policies.
• Escalate complex technical or payment-related issues to the relevant departments.
• Maintain high customer satisfaction and service quality standards.
• Follow internal procedures, responsible gaming guidelines, and company policies.

Requirements

• Fluency in Portuguese (written and spoken).
• Good command of English (written and spoken).
• Excellent communication and interpersonal skills.
• Customer-oriented mindset and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Previous customer support experience is an advantage.
• Experience in the iGaming or online casino industry is a plus.

What We Offer

• Competitive salary.
• Performance-based bonuses.
• Professional training and development.
• Friendly and international working environment.
• Career growth opportunities.
• Comfortable office environment in Tbilisi.

If you are fluent in Portuguese and enjoy helping people, we would be happy to hear from you!