Customer Experience Management Specialist

TBC Pay announces a vacancy for a Customer Experience Management Specialist

For 15 years, TBC Pay has been one of the largest payment service providers in Georgia. The company is fully focused on the customer and aims to simplify and improve the payment process as much as possible. Through TBC Pay, instant payments are now available everywhere and for everyone, 24 hours a day. TBC Pay has over 4,000 self-service terminals across the country, as well as digital platforms - a website and a mobile application. The company's channels offer a wide variety of services, with over 1,000 active services. The company's goal is to maintain its position as a leader in fast payments and further develop a team of professionals.

Job Responsibilities - Providing customers with the desired information through incoming calls; - Providing customers with consultations on the rules of using the service; - Resolving the needs fixed by the customer;

Education: - Higher education or a student of the final course; - Experience working with office programs; - Knowledge of English and Russian languages is required;

Experience: - Not required

Personal qualities and skills/competencies: - Communicativeness; - Persuasive communication; - Ability to work in a team; - Desire for development;

Working conditions - Work schedule - flexible schedule according to shifts; - Remuneration - fixed salary + bonus system (with increasing remuneration) - Workplace: Head office, Tbilisi

Benefits: - Opportunities for constant development - knowledge sharing and continuous learning - Full support in the onboarding process - resources and mentoring necessary for adaptation to a new position - Internal trainings and workshops - improvement of professional skills with the company's support - Additional 5 days off per year - Health insurance - 6 months paid maternity leave - Team gatherings, off-site team activities, masterclasses, team-building events - A bold, goal-oriented, and customer-focused team

Only selected candidates will be contacted after reviewing their resumes. If interested, please send your resume/CV to and be sure to indicate the job title “Customer Experience Management Specialist” in the subject field.

We inform you that personal data is processed by LLC "TBC Pay" (code, registration address: Tbilisi, Marjanishvili 7), which operates in accordance with the Georgian legislation on personal data protection and international data protection standards. The purpose of data processing is to determine the candidate's compliance with the requirements of the vacancy (including future vacancies) in order to make a decision on employment. The information about the candidate is stored for no more than 1 year, and the specified data is stored within the framework of the appropriate license owned by LLC "TBC Pay" in the "Microsoft 365" cloud system. The candidate is entitled to receive information about the processed data, request their correction, update, addition, blocking, deletion, and destruction, for which you can contact us at the following address:.

As a growing organization, LLC "TBC Pay" relies on the principles of equal treatment, offers equal employment opportunities to all employees and job candidates, and implements the candidate selection process in compliance with the requirements of the law on eliminating all forms of discrimination and excludes any form of discrimination against individuals on any grounds, including: race, skin color, language, sex, age, citizenship, origin, place of birth, place of residence, property or social status, religion or belief, national, ethnic or social affiliation, profession, family status, health status, disability, sexual orientation, gender identity and expression, political or other views, or other signs. This policy is in effect for all employment conditions, including: hiring, promotion, contract signing, compensation, professional development, etc.

In case of discriminatory treatment or suspicion of such, you can contact us: hotline: or *2747; email: or anonymously: https://tbcpay.ge/anonymous-reporting. LLC "TBC Pay" thanks you for your interest in the vacancy.