Senior Quality Control Specialist
Translated automatically from the original posting. Read the original in Georgian →
Ridetech Georgia LLC is announcing a vacancy for the position of: Senior Quality Control Specialist.
Main responsibilities: - Quality control of support operators' responses (in written and voice channels); - Leaving detailed comments for each checked case and providing an argued explanation of the assessment; - Providing feedback to operators with low-quality scores, analyzing their mistakes, and assisting in improving their performance; - Preparing reports based on checked cases, highlighting inaccuracies or discrepancies in existing procedures and instructions; - Submitting proposals for improving service quality, knowledge base content, and product functionality, and participating in team initiatives.
Required languages: Georgian, Russian (Russian language proficiency is mandatory as it is the primary working language in the CIS region. Knowledge of additional languages - English or Armenian - will be considered an advantage)
Candidate profile: - Work experience: at least 6 months; - Gender: unlimited; - Education: not required; - Location: Georgia.
Work schedule: - 5/2 (09:00–18:00 or 10:00–19:00) or 2/2 (09:00–21:00); - The 5/2 schedule is not considered administrative, so public holidays are considered working days; - Remote work.
Conditions: - Team: International Support Quality Control subgroup 2 (Business Support); - Salary: 2020 GEL (Gross); - Bonuses: 10%-40% per month, based on performance indicators.
Interested parties, please respond to the announcement using the "Easy Response" button.
Data processing purpose: Ridetech Georgia LLC will process your personal data and information in the application you send us for the purpose of your employment, in order to meet the requirements provided in our employer's conditions and criteria.
Data storage: We will store your personal data in our system until a decision is made regarding your application and for one year after the decision is made, in order to ensure the protection of your, our, and third-party legitimate interests in case of any disputes and legal claims. After this period, your information will be deleted.
Rights to correct and delete data: If you no longer wish for your application to be considered for employment opportunities, you can cancel it at any time from any vacancy you have applied for.
Data disclosure: We will not disclose personal or application information beyond Ridetech Georgia LLC and its divisions.
Additional information about the processing of your personal data within the vacancy is available in the Employment Candidate Confidentiality Notice.
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