IT Support Specialist

Bound Solutions announces a vacancy for the position of IT Support Specialist.

Salary: depends on experience and qualifications Work schedule: Monday-Friday (10:00-19:00) Location: Tbilisi, Chavchavadze Avenue

Main responsibilities

• Configuration, monitoring and diagnostics of video cameras and recording systems;
• Installation and configuration of office programs, email, printers and scanners;
• Support of hotel programs (Opera, Micros, Simphony, MC), communication with HRS and ticket management;
• Periodic preventive visits to user objects;
• Configuration and diagnostics of telephone stations and devices;
• Ensuring the proper functioning of audio/video equipment in conference rooms;
• Selection, assembly and setup of computer equipment as needed;
• Registration of incidents in the Helpdesk system and timely response to tickets;
• Management of the monitoring system, configuration of devices and sensors;
• Administration of dashboards and alerts;
• Taking, restoring and monitoring offline backups of servers and file storages;
• Configuration of network devices (routers, switches, firewalls) and network optimization;
• Coordination of technical issues with internet providers;
• Checking, analyzing and timely responding to system logs;
• Cable laying and equipment installation at objects as needed;
• Operational response to critical notifications.

Qualification requirements

• At least 2 years of work experience in technical support;
• Good knowledge of computer equipment and network devices;
• Experience working with Helpdesk and monitoring systems;
• Knowledge of video camera configuration and IT infrastructure diagnostics;
• Knowledge of network device configuration (Router, Switch, Firewall);
• Experience with backup and system log management;
• Ability to quickly diagnose and resolve technical problems;
• Experience in coordinating technical issues with providers.

If interested, please share your resume with us at the following email address.

By sending your CV, you confirm that you agree: that your personal data (name, surname, personal number, address, date of birth, email, information about education and work experience (place) and other additional information provided by you) be processed and/or stored by Bound Achar Solutions LLC; also, you agree to the transfer of personal information to third parties (employer companies); that personal information will be used only in the process of selecting candidates (job seekers); that the storage period of personal information is 1 (one) year; we also inform you that you have the right to withdraw this consent at any time and request the termination of processing of your personal data (including: deletion, destruction, etc.).