Branch Operations Manager

HashBank is a modern bank for modern life, we create modern, customer-oriented, and revolutionary products and change the perception of the banking industry.

We are looking for experienced, motivated, and high-work-ethic individuals with a strong sense of corporate culture who are ready for new challenges.

What we offer you:

• Health insurance - fully funded from the first day of work;

• Birthday Day Off - an additional paid day off on your birthday;

• Day Off - 3 additional paid days off per year for personal time;

• Special discounts at fitness clubs, hotels, and various dining facilities;

• Financial support for significant life events - marriage and childbirth;

• Professional development opportunities;

• Sponsorship of qualification trainings.

Job conditions:

• Position: Branch Operations Manager

• Work schedule: Full-time onsite, 10:00-19:00.

• Office address: Batumi, Shota Rustaveli Avenue 25 / Luka Asatian 1.

Key responsibilities

Branch operational management:

• Organize and control the daily activities of the branch, opening-closing, and uninterrupted functioning;
• Effectively organize customer flow, work processes, and employee resources;
• Identify operational problems and disruptions, coordinate their elimination, and escalate to relevant teams if necessary;
• Monitor branch operational indicators and provide information to management.

Customer service:

• Manage customer flow in the branch, identify needs, and redirect to relevant products, services, or employees;
• Control service quality and compliance with established standards;
• Primary management of customer complaints and non-standard cases, and redirection to relevant teams;
• Ensure provision of primary information to customers about bank products and services.

Banking operations:

• Control compliance of banking operations performed in the branch and relevant documentation with established procedures;
• Perform and/or authorize banking operations within relevant authority;
• Identify, record, and coordinate operational errors and relevant measures.

Employees and administrative management:

• Coordination of daily activities and work discipline of branch employees;

• Participation in the adaptation of new employees and, if necessary, practical explanation of operational procedures;

• Control of branch cleanliness, security, protection, and cleaning services;

• Control, inventory, and timely replenishment of office and other necessary supplies;

• Control of branch infrastructure and technical condition, and coordination of problem-solving.

Requirements:

• Desirable experience of 1 year/1+ years in administration, customer service, banking, or operations;
• Experience in the banking sector will be considered an advantage;
• Knowledge of office programs;

Personal qualities:

• Responsible and organized;
• Communicative and polite;
• Practical and quick to react;
• Detail-oriented;

If interested, please send your CV/resume to: hiring@hashbank.ge

The deadline for application is October 17, 2026.

Please indicate in the subject: Branch Operations Manager

Additional information:

We inform you that Hash Bank JSC processes the candidate's personal data to determine their suitability for the vacancy, in accordance with the requirements of the Georgian Law on Personal Data Protection. The candidate's information may also be processed to determine their suitability for future vacancies. The candidate's information is stored for no more than 3 years.

The processing of special category data submitted by the candidate to Hash Bank JSC will be carried out based on the nature of employment obligations and relationships, including to make a final decision on employment.

If you do not want further data processing, or if you want to change or delete your data, please contact us at: career@hashbank.ge

Hash Bank JSC conducts the candidate selection process in compliance with the law on elimination of all forms of discrimination, labor legislation requirements, and the principle of equal treatment of persons, and excludes discrimination against persons on any grounds.

If you suspect discriminatory treatment towards you, please contact us.